What are the responsibilities and job description for the Client Service Representative position at Interim HealthCare of Fenton, MO?
Client Service Representative (CSR)
in Fenton, MO
Experience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you’ll be part of an organization that cares for its employees as much as the clients and patients they serve.
Since 1966, Interim HealthCare has been an employer of choice to CSRs seeking a fulfilling career where management supports them for the meaningful work they do. Our leadership team is comprised of medical professionals, so we understand what it takes to deliver exceptional care and stand ready to support you. If that’s the kind of company you thrive in, you are made for this!
Our Client Service Representatives enjoy some excellent benefits:
- Make a positive impact in the lives of others through the work you do
- Family-oriented culture that promotes work-life balance
- Online training, growth and ability to earn CEUs
- PTO, Holiday, Sick
As a Client Service Representative, here’s a big-picture view of what you’ll do:
- Assist our team in ensuring compliance with quality and operational standards
- Assist with 30-day, 90-day, and annual reviews.
- Document job orders, receive referrals and assist with staffing orders
- Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
- Verify client insurance and assist with office functions such as marketing, payroll and collections
- Promotes agency through education to prospective and existing patients/clients.
- Provides input to management on improving processes and procedures, satisfaction surveys, developing recognition and reward programs, conduct orientation, and becoming more cost and time efficient.
- Participate in on-call rotation with admin. staff.
- Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
A few must-haves for Client Service Representatives:
- Associate’s degree or equivalent years of training and work experience
- Minimum of 2 years of experience in healthcare or a related industry
- Understanding of state and federal home care standards and regulations
- Excellent oral and written communication skills with clinical and non-clinical staff
- Strong organizational skills, attention to detail and computer software proficiency
Why Work for Interim HealthCare?
Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300 offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.
Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
