LPN Clinical Coordinator

LPN Clinical Coordinator

General Purpose :

Provides a centralized intake and client service function in order to gather pertinent patient / client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care.

Essential Functions :

• Salary : 55,000 to 65,000 / year
• Taking Doctors orders for Home health services
• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients / clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient / client and family regarding arrangements for the initiation of care / services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals.  Prepares reports and responses to inquiries.  Provides telephonic contact and system data entry for customers seeking care / services.
• Actively promotes care / services to prospective patients / clients.
• Supports field staff with making their schedules, appointments with patients when needed with effective communications
• Where permitted by law, receives verbal orders from physicians to initiate care / services.
• Collects and enters patient information into the management information system and creates patient files
• Assists with employee hiring and keeping their files within regulations
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient / client service.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization / department.

Minimum Education & Experience Requirements :

Knowledge, Skills & Abilities Required :

Knowledge, Skills & Abilities Required (continued) :

Working Conditions & Physical Effort :