What are the responsibilities and job description for the Scheduler & Clinical Support Specialist position at Interim Healthcare of Montgomery & Robertson County?
Job Title: Scheduler & Clinical Support Specialist
Location: Clarksville TN and Surrounding Areas
Reports To: Operations Manager / Clinical Director
Position Summary:
We are seeking a highly organized and clinically capable Scheduler & Clinical Support Specialist to join our dynamic home care team. This hybrid role is ideal for a Medical Assistant (MA) or Experienced Scheduler with excellent communication skills, a strong sense of professionalism, and a passion for supporting both clients and caregivers.
This individual will play a key role in hiring and onboarding staff, managing schedules, and providing PRN clinical coverage—ensuring our care operations run smoothly and our clients receive high-quality, uninterrupted care.
Key Responsibilities:
Recruitment & Onboarding
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Answer incoming calls during scheduled hours with professionalism
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Follow up daily with applicants and candidates to schedule interviews and move them through the hiring pipeline.
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Assist with interviews and collaborate on hiring decisions.
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Enter new hires into agency's HR system
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Conduct general orientation sessions: review of company handbook, policies, culture, and expectations.
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Provide new hires with login credentials and initial system training.
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Communicate new hire information to the office team promptly and clearly.
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Deliver weekly updates on hiring progress and upcoming needs.
Scheduling & Coordination
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Coordinate LPN and MA schedules in collaboration with the office team.
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Monitor open shifts and provide PRN coverage for urgent needs, with a focus on high-acuity clients (e.g., total care cases).
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Maintain strong communication with caregivers and families to ensure satisfaction and reliability.
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Support the smooth execution of all staffing plans, ensuring continuity of care.
Clinical & Professional Development
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Be prepared to step into a patient care role as needed, within the scope of practice (MA/HHA).
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Foster a professional, respectful, and positive work atmosphere.
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Collaborate closely with administration, case managers, and HR to support care goals.
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Complete ongoing professional development and maintain all required licensure and certifications.
Qualifications:
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Active MA certification (strongly desired)
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At least 2 years of experience in a healthcare or home care setting
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Strong communication, organizational, and time-management skills
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Proficient with scheduling platforms, HR systems, and basic computer skills
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Able to work independently, prioritize tasks, and handle urgent scheduling needs
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Passionate about providing excellent patient care and supporting caregiving teams
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Demonstrates professionalism, flexibility, and a team-player attitude
Preferred Skills:
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Experience with HR & scheduling/charting systems
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Knowledge of state regulations and compliance standards in home care
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Bilingual (a plus, not required)
