What are the responsibilities and job description for the Scheduler position at Interior Logic Group, Inc.?

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Summary :

The primary responsibility of the Scheduling Associate is to maintain accurate install schedules, by incorporating customer requests and availability with consideration to lead time, sequencing, duration, and capacity factors. The Scheduling Associate will work successfully with all internal departments and external vendors to ensure an on-time installation, with clear communication to the customer.

Essential Functions :

Level I :

Forecasts tentative install dates based on construction cycle times
Intakes customer schedule requests through various formats (Portal, Email, Phone call) to establish installation timelines
Rationalizes the ability to accept customer schedule requests based on trade sequence and duration, material lead times and labor capacity
Communicates acceptance or alternative date to customer
Monitors daily for customer schedule date changes
Interacts with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporating changes, and identification of other specific requirements
Ensures that all required daily activities are completed in a timely manner with minimal supervision
Follows instructions and responds to management's direction
Takes responsibility for own actions and keeps commitments
Completes tasks on time or notifies appropriate person with an alternative plan of action
Utilizes ERP systems for tracking, information gathering and troubleshooting
Commits to extended work schedules when necessary to reach goals
Attends all required meetings and trainings
Adheres to all Company policies and procedures
Other job duties as assigned

Level II :

All Functions included in Level I plus :

Works with more complex customer accounts

Assists with the training of Level I employees

Skills and Qualifications :

Level I :

High school diploma or general education degree (GED)

1 year of applicable job experience preferred

Strong written and verbal communication skills

Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers

Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner

Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues

Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions

Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information

Working knowledge of internet, spreadsheet, and word process software and order processing systems

Level II :

All Qualifications in Level I plus :

2 years of applicable job experience

Preferred

Associates Degree / 2-year Technical School

Material resource planning and / or production control experience with Systems Application Process (SAP)

Bilingual experience preferred, but not required (English / Spanish)

Thorough knowledge of all available products used by the Company as it relates to product installation

Job Competencies

Basic technology skills, including MS Office Suite

Professional level verbal and written communication skills and the ability to negotiate agreements between parties with different perspectives.

High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines

Pay range : $22.00 - $29.96 DOE

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Salary : $22 - $30

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