Scheduling Coordinator

The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis. 

Responsibilities: 

• Customer Experience 

• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes: 

• Connecting with customers to discuss installation timeframes and manage expectations 

• Responding to incoming customer calls 

• Following up with customers once work is completed to ensure complete satisfaction 

• Serves as a primary contact and problem solver for customers when issues arise 

• Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented 

• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes 

• Interaction with Installers 

• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes: 

• Dispatching work orders to service providers 

• Connecting with customers to manage expectations and ensure preparedness 

• Ensuring that work is completed and customer is completely satisfied 

• Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors 

• Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful 

• Ensures that providers are paid on a timely and accurate basis 

• Production Team Partnership 

• Participates in and supports the Production Team in a way that allows people to be their best 

• Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart 

Job Requirements: 

• Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes 

• Excellent communication skills – verbal and written 

• Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes 

• Customer-focused; continuously seeks excellence and understands how to create it 

• Knowledge of Crew2’s programs and services 

• Building trades experience 

• Strong problem-solving experience and skill 

• Creative and resourceful 

• Able to manage multiple, sometimes conflicting demands