What are the responsibilities and job description for the Retail Operations Manager position at Interior Talent?
Job Summary
We are seeking an exceptional Retail Operations Manager to lead our client's Dania Beach Showroom sales team. The ideal candidate will possess a strong passion for luxury design, excellent leadership skills, and the ability to deliver outstanding customer service.
Key Responsibilities:
- Oversee the daily operations of the showroom, ensuring a seamless and visually appealing customer experience.
- Maintain the showroom's aesthetic standards, ensuring displays are regularly updated and align with the brand's creative vision.
- Monitor sampling and marketing tool inventory levels and coordinate with the logistics team for timely restocking and special orders.
Sales and Client Engagement:
- Build and maintain strong relationships with designers, architects, and high-end clientele.
- Guide clients through the product selection process, offering expert knowledge of the firm's collections.
- Collaborate with the sales team to meet or exceed monthly and annual sales targets.
Team Leadership:
- Recruit, train, and manage showroom and outside staff, fostering a collaborative and motivated team environment.
- Provide ongoing coaching and support to enhance staff performance and product knowledge.
- Schedule and oversee team activities, ensuring optimal coverage and efficiency.
Marketing and Brand Representation:
- Plan and host showroom events, including product launches, client workshops, and design community gatherings.
- Collaborate with the marketing team to execute local campaigns and initiatives.
- Act as an ambassador for the company, upholding the brand's reputation for excellence in luxury design.
Reporting and Analytics:
- Monitor and report showroom performance metrics, including sales figures and client feedback.
- Identify opportunities for growth and improvement, implementing strategies to enhance showroom success.
- Manage the showroom budget, ensuring efficient allocation of resources.
Qualifications:
- College degree
- 5 years of proven experience in showroom management, luxury retail, or a related field.
- Strong knowledge and passion for textiles, wallpaper, furniture, rugs, and interior design.
- Excellent communication, organizational, and leadership skills.
- Ability to build relationships with high-end clients and design professionals.
- Proficiency in inventory management systems and sales tracking tools.
- A proactive, solutions-oriented mindset with attention to detail.
