What are the responsibilities and job description for the Front of House Manager position at Interluxe Group?
We are seeking a highly motivated Live Event Front of House Manager to join our experiential marketing agency. This individual will be the face of our luxury events, embodying sophistication, professionalism, and a client-centric approach. As the front-line ambassador for our agency, you will lead and execute premium event experiences, ensuring seamless client interactions and unparalleled service.The ideal candidate has a proven background in luxury environments, demonstrates exceptional leadership, and thrives in dynamic, fast-paced settings. You must be adaptable, detail-oriented, and eager to immerse yourself in the culture of our clients and programs. With an 80% travel requirement, this role demands flexibility and a passion for creating unforgettable experiences.
Key Responsibilities : Act as the primary point of contact for clients and guests on / site, embodying the agency’s commitment to luxury and excellence.Manage front-of-house operations at live events, ensuring smooth check-ins, guest flow, and overall attendee satisfaction.Lead on-site registration teams with poise and authority, providing guidance and support to ensure flawless execution of events.Build and maintain strong client relationships by understanding their needs, preferences, and program objectives.Anticipate and resolve guest or client issues with professionalism and discretion.Maintain the highest standards of presentation and service, setting the tone for the entire event experience.Collaborate with internal teams to understand event goals, branding, and operational requirements.Travel extensively to event locations, often for extended periods, adapting quickly to diverse environments.Ensure adherence to agency standards and protocols while delivering a personalized experience for each client. Qualifications : 3 years of experience in a luxury or high-end environment, preferably in events, hospitality, or experiential marketing.Proven leadership experience, with the ability to inspire and manage teams under pressure.Exceptional interpersonal and communication skills, with a polished and professional demeanor.Strong problem-solving abilities and the capacity to think quickly in dynamic situations.Impeccable attention to detail and a commitment to delivering excellence.Highly adaptable and flexible, with the ability to travel up to 80% and work non-standard hours.A passion for providing luxury experiences and a deep understanding of client-centric service.Proficiency in Excel, detailed data reporting from events is key
