Medical Receptionist - Physical Therapy

ESSENTIAL FUNCTIONS

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine
• Assist billing office with problem resolution as necessary

• Notify clinical staff that patient has arrived via the EMR
• Process patient referrals and obtain prior authorization as necessary
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include scanning, printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter
• Perform other duties to support the mission, vision and values of InterMed.

JOB REQUIREMENTS

• High School Diploma or equivalent required
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
• Ability to work independently and accurately

• Ability to work well in busy environment

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.

• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, staff, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.