What are the responsibilities and job description for the OBGYN New Patient Services Representative- Hybrid Opportunity! position at InterMed, P.A.?
Job Description
Job Description
ESSENTIAL FUNCTIONS
- Answer incoming phone calls for the Women’s Health team and return voicemails
- Maintain extensive knowledge of all Women’s Health providers’ panel & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule
- Schedule initial new patient appointments and reschedule appointments as needed
- Verify insurance and coverage
- Work with HIM Department to request outside records
- Maintain documentation for new patients consisting of new inbound calls, eCW special requests, and acute scheduling
- Assist Administrative Team with scheduling routine and follow up appointments
- Address basic billing questions and redirect as appropriate
- Appropriately schedules all incoming referrals to the practice
- Prepare and mail welcome packages to new patients
- Confirm future appointments
- Provide general practice information for patients as needed
- Cover reception desks and PSR phones as requested by coordinator or manager
- Review accounts for duplicates, merging profiles as necessary
- Report unique new patient, insurance, and placement issues to Manager
- Communicate regularly with management to ensure appropriate placement based on access
- Enter referral data in the computer system
- Maintain panel lists for all providers for each insurance company
- Other responsibilities as directed by coordinator or manager
JOB REQUIREMENTS
SCHEDULE :
Fulltime 36 hours per week.
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and / or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
