What are the responsibilities and job description for the Patient Services Representative - Work From Home Opportunity (State of Maine residence required) position at InterMed, P.A.?
Job Description
Job Description
The Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters.
The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills. Work from home opportunities are available after 3 months of successful employment .
ESSENTIAL FUNCTIONS
- Primarily answer incoming phone calls for multiple Primary Care practices
- Redirect calls for Specialty Departments when needed
- Schedule routine and follow-up patient appointments
- Reschedule or cancel appointments as needed
- Confirm future appointments
- Assist patients in reaching a clinician for their medical concerns and / or requesting a sick visit using a designated screening tool, including patients with urgent / critical medical concerns
- Assist patients with prescription refill requests
- Assist patients with referral requests
- Provide general practice information for patients as needed
- Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
- Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
- Other responsibilities as directed by supervisor, coordinator, or manager
- Answer incoming phone calls for multiple specialty practices
- Schedule routine, follow up, and new patient appointments
- Prepare and mail welcome packages to new patients
- Strives for first call resolution with every patient interaction.
JOB REQUIREMENTS
SCHEDULE
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and / or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
