What are the responsibilities and job description for the Patient Accounts Representative position at InterMed?
ESSENTIAL FUNCTIONS
- Answer patient billing questions, inquiries, and concerns regarding their accounts, either over the telephone or in person.
- Handle the research for patient problems received through the mail.
- Apply refunds to patient accounts.
- Take patient payments over the telephone (credit card and debit card payments).
- Other duties as assigned by leadership
JOB REQUIREMENTS
- High School diploma or GED required
- Knowledge of medical terminology preferred
- Knowledge of insurance industry and billing procedures preferred
- Ability to work effectively as a team member
- Ability to communicate effectively and clearly
- Ability to maintain the confidentiality of patient information in accordance with company policy & procedure, and HIPAA regulations.
- Must have excellent patient service skills
- Excellent attention to detail
- Organization, time management and prioritization abilities
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is required as well as the ability to quickly learn and retain knowledge of how to use the electronic medical record.
- Proficiency with Windows based computer applications
- Ability to work autonomously and collaboratively with team members, including cross coverage to achieve the overall objectives of the department and organization
- Ability to demonstrate and uphold InterMed’s Values
SCHEDULE
Monday through Friday, 40 hours per week
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
