What are the responsibilities and job description for the Inside Sales Manager position at Intermex Wire Transfer?
About Us
Intermex Wire Transfer (NASDAQ: IMXI) is a dynamic, fast-paced, and innovative fintech specializing in wire transfer and financial products for underrepresented consumers. Since 1994, we have been a leader in the money transfer industry, connecting thousands of people with their families and communities. With a trusted network of retail locations and convenient online transfer options, we ensure our customers' money arrives exactly where and when they need it. At Intermex, we help consumers save while caring for what matters most.
Job Description:
- We are seeking a dynamic Inside Sales Manager to lead, coach, and develop a high-performing sales team, driving revenue growth through strategic sales initiatives and customer engagement. This role is responsible for mentoring sales representatives, optimizing sales processes, and leveraging data-driven insights to achieve and exceed departmental goals.
Key Responsibilities:
- Track and analyze key sales performance indicators (KPIs) to assess team productivity and effectiveness.
- Foster a positive and high-performance sales culture through ongoing coaching, training, and career development opportunities.
- Implement and maintain CRM best practices to ensure accurate data tracking and pipeline management.
- Ensure the team delivers an exceptional customer experience, fostering strong client relationships.
- Address customer concerns and escalate isues when necessary to maintain satisfaction and retention.
- Manage a high volume workload within a deadline driven call center environment (Account Manager Specific)
- Provide coaching and structured development plans to support sales representatives in reaching their full potential and achieving departmental performance goals.
Qualifications:
- Proven experience in an inside sales role, with a focus on cold calling and prospecting for new business.
- Strong understanding of territory management and the ability to protect and grow assigned territories.
- Excellent communication skills, both verbal and written.
- Strong ability to mentor, motivate, and develop sales professionals to achieve and exceed goals.
- Ability to analyze sales metrics and translate insights into actionable strategies.
- Proficient in using CRM software (E.G., Salesforce, Hubspot, Zoho) and other sales tools to manage prospects and track performance.
- Intermediate experience with Microsoft Office Suite (Excel, Office, Word, PowerPoint)
- Fluent or Bi-Lingual in Spanish
Our Perks
- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement within the company.
- Hybrid, remote work available, depending on the position.
- Free Employee Dental and Vision benefits.
- Medical benefits and 401K plan available.
- Employee Discounted Marketplace.
Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Intermex Wire Transfer, LLC is proud to be an Equal Opportunity Employer workplace.
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Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
