InterMountain ESD E-Rate Specialist

PRIMARY ROLE:

Responsible for supporting the E-rate application processing under the direction of the E-rate Program

Manager. Ensure compliance, quality assurance and integrity of USAC program rules and mandatory timelines

QUALIFICATIONS:

 To perform this job successfully, an individual must be proficient in each responsibility and essential

function of the position. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Individual will hold a valid driver’s license and have reliable, insured

transportation. If selected for the position, individual will complete a pre-employment background

check.

EDUCATION/CERTIFICATION/EXPERIENCE:

 High School Diploma

 Post high school education in a related field or equivalent training, knowledge and experience

 Basic knowledge of broadband products and services preferred.

REQUIRED SKILLS:

 Follow IMESD guidelines, rules and procedures

 Maintain integrity and confidentiality

 Exhibit regular punctuality and attendance

 Manage time efficiently and effectively

 Prioritize workload to accurately meet job requirements and timelines

 Cultivate positive and professional relationships, and show sensitivity to individual differences

 Demonstrate effective communication skills

 Resolve conflict in a professional manner

 Express ability to be flexible and cooperative in varying capacities

 Maintain organization and safety in the work environment

RESPONSIBILITIES and ESSENTIAL FUNCTIONS

FCC E-Rate Program Filings:

 Completes and submits FCC E-rate related forms.

 Manages responses to USAC's Program Integrity Assurance (PIA) reviews, BCAP, and Program Quality

Assurance (PQA) audits.

 Tracks service delivery and invoicing due dates, files extensions, manages SPIN changes, and handles

service substitutions.

Documentation Management:

 Maintains accurate records of competitive bidding documents, contracts, applications, and

reimbursements per FCC rules.

 Manages customer data, ensuring accuracy and timely updates to EPC profiles annually.

 Oversees Account Administrator changes in EPC, initiating and tracking the process.

Customer Outreach and Relationship Management:

 Conducts outreach to prospective customers, prepares presentations, and negotiates IGAs.

 Manages the onboarding process for new customers, ensuring a smooth transition of records and

documentation.

 Serves as the point of contact between IMESD customers, USAC, and vendors for program-related

information.

 Provides problem resolution and maintains positive relationships with customers, staff, and vendors.

 Conducts one-on-one training for new or replacement district staff members.

Software and Database Maintenance:

 Utilizes proprietary program software to maintain customer databases with accuracy and attention to

detail.

Project Support and Task Management:

 Completes assigned tasks accurately and in a timely manner.

 Coordinates work schedules to meet seasonal and emergency demands related to E-Rate processing.

Appeals and Program Adjustments:

 Prepares and submits USAC and FCC appeals when necessary.

 Identifies program changes and adjusts internal procedures to accommodate them.

Confidentiality and Integrity:

 Handles sensitive and privileged information with the highest degree of confidentiality and integrity.

IGA Renewals and Training:

 Tracks and manages IGA renewals, working closely with IMESD Contract Analyst.

 Attends relevant in-person or online training sessions to stay updated on program changes.

Job Types: Full-time, Part-time

Pay: $57,056.00 - $65,700.00 per year

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Pendleton, OR 97801 (Required)

Ability to Relocate:

• Pendleton, OR 97801: Relocate before starting work (Required)

Work Location: In person

Salary : $57,056 - $65,700