What are the responsibilities and job description for the Front Desk Agent position at InterMountain Management?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional guest services and ensuring a welcoming atmosphere at our hotel or resort. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to assist guests with requests and provide information about hotel services.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote hotel amenities and services to enhance the guest experience.
- Assist with administrative tasks related to hotel management as needed.
Qualifications
- Previous experience in front desk operations or guest services in a hotel or resort setting is preferred.
- Familiarity with hotel management software and phone systems is an advantage.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- A positive attitude, attention to detail, and excellent organizational skills are essential for success in this role.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $17
