What are the responsibilities and job description for the Night Auditor position at InterMountain Management?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional guest services. The ideal candidate will possess strong communication skills and a passion for hospitality.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage the front desk operations, including check-ins and check-outs.
- Provide excellent customer service by addressing guest inquiries and resolving issues promptly.
- Maintain accurate records of guest accounts and transactions.
- Handle phone calls with professionalism, utilizing phone systems effectively.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist in preparing reports for management regarding occupancy, revenue, and other key metrics.
- Ensure the front desk area is clean, organized, and welcoming for guests.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual abilities are a plus to cater to diverse guests.
- Excellent phone etiquette and communication skills.
- Familiarity with front desk operations and hotel management software is advantageous.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- New Orleans, LA 70130 (Required)
Ability to Relocate:
- New Orleans, LA 70130: Relocate before starting work (Required)
Work Location: In person
Salary : $16
