Patient Care Coordinator (Radiology)

Job Responsibilities :

Primary Function :

• Perform Patient outreach to coordinate care, including schedule appointments.
• Collect all patient demographics and complete a full registration in EPIC for every patient that is scheduled.
• Complete review of patient coverage and submit authorizations for insurance.
• Interact with health system staff in coordinating patient care.
• Pharmacy prescription coordination and interactions with third parties.
• Image uploads and third party radiology support for Image Library / Reading Room staff.
• Excellent customer service, insurance knowledge and attention to detail are key competencies to ensure the accuracy of the patient's medical record and a positive customer experience.
• Room to grow in other areas within the health systems Radiology Department (Reading Room and Film Library)

Responsibilities :

• Demonstrate ability to navigate healthcare applications (Epic, Cerner, iCite, etc.) and Call Center applications / telecom equipment (Kyruus, Genesys, etc.)
• Gain knowledge of physician, department and overall healthcare scheduling processes to ensure accurate and appropriate physician / service referrals / appointment and scheduling of all outpatient services / exams.
• Complete a full patient registration including collection of all patient demographics, guarantor data and insurance eligibility and benefits.
• Provide excellent customer service to each caller including consistent use of customer service / telephone standards.
• Interacts with co-workers, visitors, and other staff consistent with the values of healthcare clients.
• Will document all calls in appropriate software.

Additional Responsibilities and Competencies :

• Accurate and consistent tracking of patient or third party interactions. Will ask on each call and follow PC reminders and prompts.
• Appropriate greeting for each interaction, including identifying self.
• Professionalism and respect at all times with patient, doctors or other healthcare parties.
• Request hospital affiliation or location patient prefers.
• Always offer to schedule an appointment to drive growth.
• Adhere to schedule (lunch, breaks, shift starts) and attendance policies.
• Direct patient access issues and concerns to Manager or Director.
• Consistent use of references and software prompts to enable accurate scheduling.
• Accurate registration of callers and classes, screenings, and special events.
• HIPAA guidelines should be followed on all patient encounters.
• Meet daily call volume ad quality metrics.
• Complete outbound scheduling calls from the healthcare system work-queues.
• Handling of service requests via web appointment request form.

Required Skills :

• Superior Customer Service and Telephone skills
• Ability to type and use a computer.
• Experience in a Healthcare Environment or Appointment Scheduling.
• Timeliness, patience and professionalism
• Insurance knowledge, sound judgement, critical thinking, pleasant telephone voice.

Preferred : Bachelors degree in related industry or working to obtain such.

Other details

• Job Family Healthcare
• Pay Type Hourly

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