What are the responsibilities and job description for the Assistant Retail Manager - Yellowstone National Park position at Internal Career Site?
Overview
Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!
Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our employees and visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!
Job Summary:
As an Assistant Manager in the Gift Shop, you will oversee retail operations, ensure excellent guest service, and maintain a clean and organized sales floor. Key responsibilities include training staff on sales techniques, managing inventory and displays, and assisting with scheduling and personnel development. Additionally, you will handle administrative tasks such as maintaining records, processing deliveries, and ensuring compliance with company policies and environmental standards.
The Details:Position Type: SeasonalSeason Dates: 4/17/2025 - 10/30/2025Pay: Wage will be discussed during the interview process
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Oversee retail operations in cooperation with the Gift Shop Manager at assigned locations
- Provide excellent guest service by adhering to Xanterra’s hospitality standards
- Ensure adherence to cash handling policies and train staff on effective sales techniques, including suggestive selling
- Maintain a clean and organized sales floor, including cleaning tasks and ensuring displays are stocked and neat
- Provide accurate information to guests and discuss concerns with appropriate management or support staff
- Assist in maintaining accurate shop records, including reports, transfers, payroll, and inventory control
- Assist the Gift Shop Manager with scheduling, supervising, and developing gift shop personnel
- Comply with Xanterra’s policies, including environmental management systems, and ensure a safe work environment
Qualifications
- Knowledge of MI9 point of sales system and ability to troubleshoot common problems
- Able to perform all duties of a Sales Associate. Be accurate with cash handling, daily reporting procedures and inventory control
- Able to coach employees to maintain high and consistent standards in the gift shop
- Understanding of a retail operation in a high traffic seasonal environment
- Must be able to foster cooperation among a diverse workforce. Work well with all staff members
- Should have a basic knowledge and understanding of souvenirs, gifts, jewelry and other products sold within Yellowstone National Park
- Able to work with a minimum of supervision. Maintain excellent attendance and punctuality
- Demonstrate excellent sales approach and skills
- Demonstrate awareness of general gift shop security and theft prevention
Physical Requirements include:
- Able to stand/walk for a minimum eight-hour shift
- Frequently lift and carry cartons weighing up to 50 lbs
- Carry boxes/product up and down stairs at most locations several times a day
- Must be able to bend down or kneel to stock product frequently during a shift
- Able to work at high elevations (6,000 to 8,000 feet above sea level)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
