Manager of Housekeeping Operations - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the  Manager of Housekeeping Operations, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

The Manager of Housekeeping Operations is responsible for overseeing parkwide Housekeeping operations. They will supervise a team responsible for assisting in the creation of training content, initial Housekeeping specific training content delivery and ongoing development and support at all Housekeeping positions.

The Details:Position Type:Seasonal Season Dates: April - October Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Live in our nation’s first National Park! Seasonal employees are guaranteed dormitory-style housing at low cost that includes Wi-Fi (limited bandwidth), laundry, and all utilities ($45.74 tax per two-week pay period)
• All meals provided at low cost including breakfast, lunch, and dinner ($170.81 tax per two-week pay period)
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Legendary Guest Service: The Manager of Housekeeping Operations will work to ensure that Legendary Guest Service standards are maintained by all Housekeeping Departments.  This will be done by appropriately balancing standardization and personalization, collaboration with cross-departmental business partners and training or managers. 
• Housekeeping Skills Training: The Manager of Housekeeping Operations will supervise a team of Lodging Housekeeping trainers responsible for delivering skill-specific training material to incoming/returning housekeeping employees throughout the park.
• Provide Property Support: During noteworthy periods of a property’s operation (openings, closings, management changes and staff shortages) the Manager of Housekeeping Operations will assign housekeeping assistance and provide support personally as resources require and allow. This may include the Manager of Housekeeping Operations or members of their team acting in the role of any housekeeping position.
• Learning and Development Collaboration: The Manager of Housekeeping Operations will work with the L D team, assessing needs regarding housekeeping specific training matters. They will be responsible for communicating and assigning relevant tasks resulting from these collaborations to their team.  At the discretion of the Manager of Housekeeping Operations this may include providing subject matter expertise, attendance at developmental trainings, and other tasks as assigned.  They will also assure completion of administrative/L3 tasks on behalf of their housekeeping team.
• Ongoing Employee Development: The Manager of Housekeeping Operations will monitor the skill competency of Housekeeping operations parkwide, assigning housekeeping trainers assistance to continually develop and hone the skills of housekeeping managers and staff. This may be in response to performance concerns or proactive employee growth.
• Remote Support: The Manager of Housekeeping Operations will ensure that housekeeping managers have access to a member of the Lodging Support Team via phone/email during departmental operating hours for the purposes of answering questions and providing advice.
• Cross-departmental Collaboration: The Manager of Housekeeping Operations will build and maintain strong relationships with business partners related to the operation of housekeeping teams. This includes Lodging managers, Hotel Managers and other stakeholders.  They will assist with: advice, coaching, leadership selection, leadership transition, critical conversations and other tasks as needed to ensure successful operation of housekeeping team.

Qualifications

• Must be 19 years of age and possess a valid US Driver’s License
• Education: High school diploma or equivalent preferred.
• Experience: Prior experience in Housekeeping preferred.
• Skills:
  • Strong leadership skills
  • Collaborative and amicable demeanor
  • Ability to work both independently and with a variety of personalities
  • Strong written and verbal communication skills
  • Strong interpersonal and public speaking skills
  • Knowledge of Company and Department policies and procedures
  • Ability to make prompt, realistic, and fair decisions

Physical Requirements include:

• Must be able to stand, walk, and bend for extended periods.
• Must be able to lift/carry up to 50 lbs.
• Must be comfortable working in a variety of environments, including guest rooms, outdoor spaces, and back-of-house areas.
• May be exposed to cleaning chemicals and other maintenance-related products.
• In-park travel and overnight stays required

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Salary : $46 - $171