What are the responsibilities and job description for the Old Faithful Inn Hotel Operations Manager - Yellowstone National Park position at Internal Career Site?
Overview
Live. Work. Explore. as a part of our Operations team in Yellowstone National Park!
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Location Manager, you will play a vital role in supporting the day-to-day operations throughout the park that keep Yellowstone running smoothly and efficiently.
Job Summary:
As the Location Manager of the Old Faithful Inn, you'll be responsible for overseeing the entire operation of one of the world's most iconic national park destinations. Your role will involve maximizing sales, controlling expenses, and ensuring high-quality standards across all departments while managing a diverse team in a unique and challenging environment. You'll be tasked with maintaining excellent customer service, addressing guest concerns, and collaborating with various stakeholders to uphold the park's standards and values
The Details:Position Type: SeasonalSeason Dates: April 3rd- October 23rd 2025Pay: Salary will be discussed during the interview processSchedule: Typical schedule is 45 hours, 5 days per week (will include weekends, evenings, and holidays)
Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Maximize sales, control expenses, and meet or exceed budgeted profits while maintaining quality standards across all departments
- Monitor product quality, customer service, and property appearance, ensuring compliance with company and National Park Service standards
- Develop management abilities of staff and department managers to achieve financial and guest service objectives consistently
- Address guest complaints promptly and empathetically, aiming for satisfactory resolutions
- Manage staffing, schedules, and labor costs effectively based on business forecasts and budgeted guidelines
- Enforce company policies, procedures, and core values while prioritizing safety and risk management throughout the location
- Collaborate with Human Resources to maintain employee satisfaction and address concerns promptly
- Oversee all aspects of location management, including employee housing, evaluations, and on-call responsibilities, while maintaining flexibility in work hours and duties
Qualifications
- Business Management or Hospitality Degree or 3-5 years equivalent experience
- Strong communication skills
- Strong people skills
- Motivational, organizational, and time management skills
- Knowledge of Company policies and procedures
- Knowledge of Microsoft Word and Excel
- Ability to review and analyze financial documents
- Possession of valid driver’s license preferred but not required
Physical Requirements include:
- Must be able to lift items up to 50 pounds
- Must be able to walk and/or stand a minimum of 30 minutes at a time
- Must be able to kneel or lay flat on the ground to inspect beneath beds, kitchen lines, and beneath furniture
- Must be able to climb stairs
- Must be able to walk on uneven terrain, including icy and snow-covered areas
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
