What are the responsibilities and job description for the Passenger Service Attendants - Long Term Seasonal position at Internal Career Site?
Overview
We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.
Join our Passenger Service team the Grand Canyon Railway and Hotel!
Hop aboard for an exciting opportunity as a Passenger Attendant! Be the friendly face that ensures smooth journeys and happy passengers. If you love staying on the move, helping others, and thriving in a dynamic environment, this role is for you. Ready to make every trip memorable? Let’s get started!
Job Summary:
The Passenger Service Attendant is responsible for ensuring the highest quality of our passenger’s experience while on board the Grand Canyon Railway.
The Details:Position Type: Long term Seasonal
Seasonal End Date: 12/31/2025
Wage: $14.75 with the ability to make tips
Benefits and Perks:
- Free gym and pool access
- Free day train tickets
- Exclusive property discounts at GCR and othe Xanterra properties
- Meet people of all ages from all over the country and world
- The adventure of a lifetime
Responsibilities
- Fully understand and support Xanterra Mission Statement and Core Values.
- Ensures passenger safety, while following all established safety procedures and guidelines.
- Communicates announcements over microphone giving verbal instructions/information for up to 90 passengers.
- Educates guests on historical information about the Grand Canyon Railway, Grand Canyon National Park and surrounding areas in Arizona.
- Preps train cars for daily train ride to department standards; set up buffet tables and bars
- Bartends for up to 68 passengers
- Follows all cash handling policies and procedures implemented.
- Understands and adheres to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
- Handles bio-hazard clean-ups.
- Maintains organization and flexibility in carrying out daily job duties
- Demonstrates being a strong team player and communicates professionally at all times with guests and co-workers.
- Practices good judgment when making decisions regarding guest service.
- Handles stressful situations effectively in a public setting and resolves guest related problems in a professional manner.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments; working together in a positive work environment.
- Other duties as assigned.
Qualifications
- Must be at least 19 years of age.
- 2 years of customer service experience.
- 1 year cashier experience.
Physical Requirements include:
- While performing the duties of this job, the employee is constantly standing, squatting/kneeling and lifting/carrying items up to 20bs.
- Frequently walking, reaching outward, climbing, lifting/carrying items up to 50lbs and pushing/pulling up to 25lbs.
- Occasionally sitting, reaching above shoulder, crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
- Constantly listening, hearing, seeing, and speaking.
- Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces and onboard moving train.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $15
