What are the responsibilities and job description for the Passenger Service Supervisor position at Internal Career Site?
Overview
Join our Passenger Service team at the Grand Canyon Railway and Hotel!
If you're someone who thrives in a fast-paced environment, loves keeping things organized, and enjoys making a real difference in people’s day-to-day journeys—this is your track to success! As a Passenger Services Supervisor, you’ll be at the heart of operations, leading a dynamic team, ensuring smooth ticketing processes, and delivering top-notch customer service. Every day brings something new, and you’ll have the chance to grow your leadership skills while keeping the trains running on time.Hop on board—your next great adventure starts here!
Job Summary:
The Passenger Service Supervisor is responsible for the performance of Passenger Service Attendants and Ticket Agents, ensuring the delivery of exceptional service that not only meets but exceeds guest expectations. Their leadership plays a vital role in creating memorable experiences for passengers aboard the Grand Canyon Railway and within the ticketing office.
The Details:Position Type: Full Time
Wage: $20.05 an hour
Benefits and Perks:
- Free gym and pool access
- Free day train tickets
- Exclusive property discounts at GCR and othe Xanterra properties
- Meet people of all ages from all over the country and world
- The adventure of a lifetime
Responsibilities
- Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.Responsible for effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.
- Continuously acquires and retains knowledge about the Grand Canyon Railway, Grand Canyon National Park, and the surrounding areas in Arizona, while enthusiastically sharing this information with guests.
- Accommodates our guests following established guidelines and in a professional manner, effectively handles stressful situations in a public setting, and resolves guest-related problems in a professional manner.
- Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.
- Responsible for supervising the training of employees, monitoring work hours, assigning passenger cars, directing the work, monitoring, maintaining, and evaluating his/her acceptable level of performance.
- Works as a Passenger Services Attendant as needed in all classes of service.
- Responsible for supervising Ticket Agent personnel (including but not limited to training of employees, monitoring work hours, assigning seating assignments on passenger cars, directing the work, monitoring, maintaining, and evaluating his/her acceptable level of performance.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
- Handles bio-hazard clean-ups.
- Demonstrates consistent organization and adaptability in the execution of daily responsibilities.Demonstrates sound judgment in guest service decisions while communicating effectively and fostering strong teamwork with guests and coworkers.
- Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
- Performing Ticket Agent duties as required
- Manage daily inventory orders of train and ticket booth supplies and other necessary items.
- Responsible for compliance with all health and safety regulations, enforcing sanitary practices and reporting train maintenance, repair issues to the conductor.
- Perform routine periodic walk-throughs in passenger cars, working closely with PSA and Conductor to ensure all levels of guest service and train safety is being provided.
- Complete training or certifications related to the job. Railroad Safety 101, TIPs Certification, CPR/First Aid, Cash Handling Class.
- Oversee cash handling procedures, ensuring alignment with all accounting policies & procedures.
- Other duties as assigned.
Qualifications
Minimum Qualifications:
- Previous bartending experience.
- Must have 2 years of leadership experience.
- 1 year of experience with inventory management.
- Must have 2 years of customer service experience in hospitality.
- Proficient with Windows-based software and programs in a professional setting.
- Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy
- Must be at least 19 years of age.
Preferred Qualifications:
- Previous experience with reservation systems
- Experience working on a train or in other similar areas is a plus.
Physical Requirements:
PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels
Not Applicable
Occasionally
Frequently
Constantly
Stand
X
Walk
X
Sit
X
Handling
X
Reach outward
X
Reach above shoulder
X
Climb
X
Crawl
X
Squat/kneel
X
Bend
X
Lift/Carry
10 lbs or less
X
11-20 lbs
X
21-50 lbs
X
51-100 lbs
X
Over 100 lbs
X
Push/Pull
12 lbs or less
X
13-25 lbs
X
26-40 lbs
X
41-100 lbs
X
Over 100 lbs
X
Not applicable
Activity does not apply to this position
Occasionally
Position requires this activity up to 33% of the time (0-2.5 hrs per day)
Frequently
Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)
Constantly
Position requires this activity more than 66% of the time (5.5 hrs )
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $20
