What are the responsibilities and job description for the Service Desk Technician position at Internal Opportunities?
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Key Functions/ Basic Duties:
Answer incoming calls to Service Desk
Create tickets within our incident ticketing system.
Provide basic support to end users and troubleshoot problems on systems.
Assist with end-user customer support education.
Update and maintain Service Desk documentation.
Provide for the maintenance and depth of hardware/software troubleshooting expertise for client systems.
Monitor the environment and respond or engage tiered support when needed
Assist with maintenance of computer hardware, software, and operating systems.
Knowledge of:
Computer hardware, software, operating systems and peripherals
Modern office practices, procedures, and equipment
Oral and written communications skills
Interpersonal skills using humility, tact, patience, and courtesy
Ability To:
Communicate effectively both orally and in writing
Plan and organize work
Work as a team member
Meet stringent schedules and timelines; Work successfully in a fast-paced environment
Manage corporate and project resources effectively
If needed, work independently with little supervision
Any other assigned duties as assigned by ITS Management
This is a full-time role
. *MUST BE LOCATED NEAR CARROLLTON, GA* (Weekly office hours are required)
We are a Drug-Free Workplace. We are an Equal Opportunity Employer.
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