Customer Service and Operations Associate

The Company :

Hi There! We are a sales, marketing, and distribution company located in San Marcos, California and we need some help... Established in 2011, International Air Tool is a specialty industrial distributor engaged in e-commerce, traditional distribution, and exporting. We are a small entrepreneurial company that utilizes outside contractors around the world for many tasks. We are looking to grow our business in the near term by hiring outside sales people in Southern California and Northern Mexico. However, we need to hire another support person to help us with our infrastructure a bit first. That's where you come in.

Introduction :

This is a hybrid role. The primary functions of this position are creating quotations, entering sales orders, shipping / receiving packages, following up with customers, and working with a small amount of inventory. We are an e-commerce forward company that works heavily in QuickBooks, sends a lot of emails, and makes and receives a lot of phone calls.

We are a tiny, but stable and growing company. You would be working in a 2500 square foot industrial suite with just 3 other people so a great attitude and easy going demeanour are a must.

You will cross train with the owners and work in the office, storeroom & shipping areas. In order to succeed in this position you must be willing to ship packages and also do customer facing work. On an average day you will ship / receive 10 or 20 packages, prepare 10 or so sales quotes, and process a handful of purchase orders and e-commerce orders. There is also a good deal of problem solving throughout the day. You must have a "whatever it takes attitude" to keep our customers happy.

We do have a primary Customer Service person who does many of the quotes and answers the majority of the calls. However, in a small company you must be able to work cross functionally to some extent. This position is weighted slightly more towards operations, but the successful candidate will have experience doing both customer service and parcel shipping at some point in their career.

This is a fast paced job with little down time so you must thrive in a busy environment. You must be able to effectively schedule your work and time block your activities.

The Position :

We are looking for a career oriented individual who has prior experience in distribution, customer service, package shipping, e-commerce, and working with inventory. This is a demanding job and not for the faint of heart. In order to succeed in this role you must be able to quickly switch between a variety of tasks (within reason) and use excellent problem solving and out of the box thinking skills.

These are the duties you would perform daily :

• Preparing sales quotations for current and prospective customers
• Shipping and receiving packages
• Communicating heavily with customers, re-sellers, suppliers, and other team members via email, phone, and chat.
• Creating sales orders and processing internet orders
• Backing up the phones while our primary Customer Service Lead is on break.
• Solving customer delivery issues, lost packages, mis-shipments, defective products etc.
• Issuing purchase orders (both drop ship and inventory)
• Expediting past due sales and purchase orders
• Shipping and receiving parcels (making labels in FEDEX and DHL portals)
• Helping customers with warranty claims and exchanges
• Making some deliveries in the company vehicle
• Running inventory reports, working in excel, making labels, and organizing around 400 SKU's stocked locally.
• Listing surplus inventory on Ebay!
• Doing whatever it takes to keep the customers happy

Requirements :

• Willing to multitask and work cross functionally
• A solid understanding of how both distribution and e-commerce work.
• 3 years prior experience in distribution or manufacturing is required.
• 2 years experience with QuickBooks, Sage, Profit 21, NetSuite, or similar
• 3 years customer service, purchasing, parcel shipping, or inventory control experience with some overlap or cross functional experience highly preferred.
• 3 years experience with Microsoft Office (Word and Excel)
• Knowledgeable about packing lists, pick lists, sales orders, invoices, quotes and other standard business forms used by distributors
• Excellent organizational skills
• Great attendance
• Bilingual Spanish preferred
• Basic business math skills and the ability to calculate markups, margins, and discounts.
• Excellent problem solving and communication skills (speaking, listening, writing)
• Ability to lift packages weighing up to 50 lbs.

Location :

You will work from a small, but nice 2500 Sq. Ft. office and mini warehouse in the La Costa Meadows Business Park.

Schedule : Weekdays from 7 : 30 AM to 4 : 30 PM

Benefits :

• Competitive pay
• Casual, non-corporate environment with a limited number of meetings
• 50% of your PPO health insurance premium paid after 90 days probation (employee only)
• Paid vacation and sick time after 90 days probation - 2 weeks vacation per year for the first 2 years and 3 weeks per years after 3 years service.
• 401K plan with 4% company match after 90 days probation
• Floating holidays towards year end
• Company outings, charity events, and company holiday dinner.

What We Don't Offer :

• Big Corporate Structure
• Dedicated HR Department
• Fancy Break Room
• Lots of Meetings