What are the responsibilities and job description for the Product Management Specialist position at International Baccalaureate?
Product Management, Specialist
Salary Range: [$72,311 - $108,467]
Job Type: Full-time Permanent
Location: Washington DC, Hybrid working opportunity - 1 day in office
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.
About the Job
As part of IB's digital transformation, you’ll be joining the newly formed product management department which is accountable for the outcome of the IB’s portfolio of customer-facing products throughout their lifecycle. This involves balancing business needs, customer feedback, technology needs and market trends in service of IB’s strategic objectives.
As a Product Management Specialist, you’ll be fulfilling the role of Product Manager and you’ll be working on products in the School Operations domain. You will oversee innovative solutions that drive Customer Relationship Management, Marketing Automation, Sales Pipeline Management, School Authorization & Evaluation, IB Educator Network workforce management, and Customer Service. Be at the heart of shaping products that drive core business operations, connect and empower educational communities worldwide!
- Define the strategy, roadmap and prioritize features for all digital products, and maximize overall value and RoI of the full product portfolio
- Translate business needs and strategic opportunities into product requirements / features, and communicate clearly with business teams to ensure expectations and product understanding are aligned
- Lead and collaborate with Engineering and UX Design to drive technology implementation, and ensure business and customer satisfaction goals are met within agreed time frames
- Drive customer-centric practices including the capture of early and frequent customer feedback, customer-usage data, and prioritizing the end-to-end customer journey as a primary design consideration for our digital products
- Continuously track and analyse trends in the education technology sector, competitor activities, and customer needs to make informed decisions that optimize the relevance and competitiveness of the IB’s digital products Mentor and develop other product managers and foster a culture of innovation
About you
- Demonstrable Product Management experience, preferably in an enterprise B2B or B2B2C environment.
- Working knowledge of agile and iterative software development processes, methodologies, and technologies.
- Highly experienced in collaborating with diverse and cross-functional teams, including software developers, UX design and business subject matter experts.
- Experience of analyzing data to derive insights into user behaviour, product performance, and market trends.
- Familiarity with UX design principles and methodologies to create intuitive and engaging educational products.
- Confident in making difficult decisions, advocating for the Product, addressing conflicts constructively, inspiring confidence and motivating the team to take risks, innovate, and continuously improve.
- Hands-on experience with CRM platforms: Familiar with using Salesforce (or other CRM platforms like HubSpot, Zoho, or Microsoft Dynamics) to manage customer interactions, track sales leads, and maintain customer databases.
- Familiarity with Salesforce's core products (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
- Experience with AppExchange solutions and custom development using Salesforce's APIs, Lightning platform, and integrations.
- Salesforce certifications, such as Salesforce Certified Administrator, App Builder or Consultant, are a plus.
- Knowledge of trends, technologies and emerging innovations in educational technology is a distinct advantage. Excellent verbal and written communication skills in English language.
In addition to your salary, we offer an attractive range of benefits including: [Benefits will vary by region]
- Medical, Dental and Vision Coverage
- Voluntary Benefits, Pet Insurance, FSA, etc.
- Annual Leave, plus 14 Public holidays
- Retirement 401k Plan, 10% contribution
- Paid Parental Leave
- Life assurance 4x annual salary
- Employee Assistance Program
- Excellent continuous professional development
- Health and wellness schemes
- Flexible work arrangements Additional IB sponsored perks
About the application process
Applications will be accepted until March 14th, 2025. The evaluation process has 3 rounds.
1. Initial 30min call with the HR to assess the candidate's qualifications and fit for the role
2. Presentation task and interview (1hr 15/30min): with the hiring manager & head of the department to further explore the candidate's product management and communication skills.
3. Panel interview (50min): to explore the candidate’s product management experience and skills
Candidates should prepare thoroughly for each stage to advance in the selection process. You can ask us as many questions during the process, in and outside of the formal interview. We will aim to minimize the time between stages as we value your time and understand you might be in this process with other organizations.
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
The IB is an equal opportunity employer. It provides employment opportunities to employees and applicants for employment without regard to race, color, religion, sex, pregnancy, ethnicity, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic status, or status in any group protected by federal, state, or local laws.
"This job is offered on local terms and conditions and is at will.
Salary : $72,311 - $108,467
