What are the responsibilities and job description for the Management Services Business Analyst position at International Bank of Commerce?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.Time Type : Full timeDepartment : 650 Management ServicesJob Summary : The Senior Business Analyst is responsible for collaborative technical and business partnerships of assigned applications and ongoing support. The Senior Business Analyst will serve as a liaison between the business / operations and IT teams to provide guidance and the coordination of enhancements, reports, documentation, and version control as needed.Job Description : ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Serves as a liaison between the business / operations team and IT teamsPartner with business executives across all markets to assess needs of the departments and branches for the assigned applicationsFacilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s); Communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the businessFacilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specificationsWork cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborates with the vendor / internal team on functional issue resolutionDevelops reports; Prepares trend analysis based on reporting data from the application and provide necessary analytics to the business teamAssist in the management of goals based on KPI's set by the business, i.e. past due notices, low score targets, etc.Addresses functional application questions for management and usersSupports and focuses on prioritization from business team's end user's perspective for new requirements and enhancementsFacilitates regular meetings to address issues, enhancements, etc.Collaborates with the technical teams on the Change Management planning and implementationCoordinates, in conjunction with technical teams, the Disaster Recovery testingDisplays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories : Individual Work CharacteristicsDecision-MakingPlanning and OrganizingLeadership StylesInterpersonal skillsCommunication skillsProject ManagementOther duties as assignedSKILLSFacilitationExcellent verbal and written communication skillsActive listeningComplex problem-solvingConflict resolutionCoordinationCritical thinkingMonitoringNegotiationService orientationSpeakingSocial perceptivenessSystems evaluationSystems analysis and evaluationTime managementTeamworkCalmness in high stress timesJudgment and decision makingOrganizationRisk managementInformation technologyEDUCATION & EXPERIENCEAssociate degree or higher in a related field or 3 years relevant work experience or analyst experienceExperience with Microsoft Office products : Excel, Word, PowerPoint, Outlook, VisioRelatable knowledge and experience of Information Technology principles and concepts preferredKnowledge of banking principles and concepts preferred
