What are the responsibilities and job description for the Customer Success Executive position at International Citizens Insurance?
Job Description
We're looking for an experienced Customer Success Executive to join our Group Benefits team at International Citizens Insurance (ICI). This role involves developing and maintaining strong relationships with clients, resolving complex service issues, and driving customer satisfaction.
Key Responsibilities:
Responsibilities:
We're looking for an experienced Customer Success Executive to join our Group Benefits team at International Citizens Insurance (ICI). This role involves developing and maintaining strong relationships with clients, resolving complex service issues, and driving customer satisfaction.
Key Responsibilities:
- Establish and maintain strong customer relationships through ongoing communication.
- Proactively identify and address service issues related to billing, claims, eligibility, and coverage.
- Work closely with the sales team to identify opportunities for upselling and renewals.
- Act as a strategic partner to align solutions with client goals and objectives.
- Collaborate with internal stakeholders to enhance customer satisfaction and drive business growth.
- Demonstrate expertise in the insurance marketplace and build rapport with carrier representatives.
- Provide regular updates to clients on contract renewals and changes.
Responsibilities:
- Deliver exceptional customer service through proactive communication.
- Investigate and resolve service inquiries and issues efficiently.
- Monitor client portfolios to ensure deliverables, timelines, and expectations are met.
- Collaborate with the sales team to maximize client value and drive revenue growth.
- Maintain accurate records and communicate changes to clients.
- Promote a positive customer experience through efficient issue resolution and proactive communication.
- Contribute to the development of strategic solutions aligned with client goals and objectives.
