What are the responsibilities and job description for the Relationship Development Professional position at International Citizens Insurance?
Job Summary
We are seeking an accomplished Relationship Development Professional to join our dynamic Group Benefits team at International Citizens Insurance (ICI). In this role, you will develop and maintain strong relationships with clients, drive customer satisfaction, and contribute to business growth.
Key Responsibilities:
Responsibilities:
We are seeking an accomplished Relationship Development Professional to join our dynamic Group Benefits team at International Citizens Insurance (ICI). In this role, you will develop and maintain strong relationships with clients, drive customer satisfaction, and contribute to business growth.
Key Responsibilities:
- Develop and maintain strong relationships with clients through ongoing communication.
- Proactively identify and address service issues related to billing, claims, eligibility, and coverage.
- Collaborate with the sales team to identify opportunities for upselling and renewals.
- Act as a strategic partner to align solutions with client goals and objectives.
- Cross-functional collaboration to enhance customer satisfaction and drive business growth.
- Demonstrate expertise in the insurance marketplace and build rapport with carrier representatives.
- Communicate regularly with clients on contract renewals and changes.
Responsibilities:
- Foster long-term relationships with clients through effective communication.
- Investigate and resolve service inquiries and issues promptly.
- Manage multiple client portfolios to meet expectations and deliverables.
- Collaborate with internal stakeholders to provide strategic solutions aligned with client goals.
- Support the sales team in identifying opportunities for upselling and cross-selling.
- Maintain accurate records and update contracts as necessary.
- Promote a positive customer experience through seamless communication and issue resolution.
