Broadcast Specialist

Job Title: Broadcast Specialist
Location: New York City (NYC)
Client: OTT/Television Broadcasting

Required Experience: 15 Years

Minimum Qualifications:

• Bachelor’s degree in Electrical Engineering, Network/System Engineering, or a related field with a strong focus on Television Broadcast, Streaming, and OTT services (or equivalent hands-on experience).
• 15 years of relevant experience in network or systems deployment supporting Television Broadcast, Streaming, and OTT services.
• Prior experience in a Television Operations Center (TOC) with 24/7 monitoring of live video and audio streams.

Key Responsibilities:

• Address and resolve incidents escalated from the Tier 2 Analyst team.
• Perform advanced troubleshooting following Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
• Triage and escalate incidents as necessary while ensuring full ownership of tickets until resolution.
• Validate issue descriptions, perform in-depth diagnostics, and log incidents in the trouble-ticketing system.
• Manage backlog tickets from previous shifts, ensuring timely follow-ups and resolutions.
• Track external escalations, conduct Root Cause Analysis (RCA), and follow up on outstanding tickets.
• Lead and participate in major incident resolution efforts.
• Develop post-mortem reports and lead problem management initiatives.
• Coordinate with customers and stakeholders on escalated incidents and send regular outage notifications.
• Work on service requests and assist with new station turn-ups.
• Provide feedback on troubleshooting processes and identify gaps in documentation.
• Create and update Standard Operating Procedures (SOPs) as needed.
• Perform additional tasks assigned by the team lead or manager.
• Maintain infrastructure documentation, including system overviews, SOPs, and network diagrams.
• Actively participate in daily stand-up meetings and shift handovers to ensure a smooth transition between shifts.

Required Skills & Experience:

• 7 years as an L3 engineer or team lead in a Video NOC, technical support center, or network troubleshooting environment (broadcast, streaming, OTT platforms, or MVPD operations).
• Strong understanding of NOC monitoring tools and event-handling procedures.
• Familiarity with ITIL processes.
• Experience with incident management, ticketing systems, and maintenance request support.
• In-depth knowledge of data networking, data communications, and video networking technologies.
• Expertise in switching and routing technologies, including CLI-based configurations for Cisco and Juniper devices.
• Hands-on experience with network monitoring tools such as LogicMonitor and SolarWinds NTA.
• Experience with firewall configuration and deployment, including Fortinet FortiGate, Checkpoint, Cisco ASA, and Juniper SRX.
• Proficiency with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
• Hands-on experience with F5 Big-IP Load Balancers (GTM and LTM) and developing iRules for server load balancing.
• Experience deploying and managing Splunk (SIEM) for log aggregation and security monitoring.
• Expertise in SD-WAN solutions, including vEdge, vBond, vSmart, and vManage.
• Knowledge of wireless infrastructure technologies such as Cisco Meraki, Aruba ClearPass, WLANs, RF tuning, and BYOD management.
• Strong expertise in Audio/Video technologies, including:
• MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams
• (HD-)SDI, ATSC, PCM, and AC3
• Experience with at least two video platforms, such as:
• Telestream/Tektronix, Medius/Sentry, Sencore, Tag
• Deep understanding of video delivery networks
• Proficiency in video acquisition, encoding, encryption, and distribution.
• Ability to troubleshoot audio/video technologies, IPTV platforms, and network switching/routing protocols.
• Experience implementing configuration changes and deploying project-based solutions.
• Ability to mentor and guide Video Operations Analysts.
• Experience in problem management, RCA development, and post-mortem reporting in coordination with Video Operations Analyst Leads.
• Familiarity with American sports events (e.g., MLB, NFL, NBA, College Football).
• Willingness to work in a 24/7 shift-based operations environment.

Job Types: Full-time, Contract

Pay: Up to $100.00 per hour

Work Location: In person

Salary : $100