What are the responsibilities and job description for the Customer Success Representative - IT position at International Computer Sciences Inc?
At ICSI, we are committed to bringing excellence to the IT industry. To answer the everyday security threats, ICSI will continue to use cutting-edge, cost-effective technology to reinforce our clients business through our IT staffing and software partnerships.
ICSI is seeking a highly motivated and experience Customer Service Representative to add to our team. In this role, the primary goal is to ensure client satisfaction and retention while maintaining good relationships with our staff.
It is crucial to provide exceptional and first-class remote,
on site, and telephone based technical IT support at all times, building a
rapport with existing and potential clients and ensure this is reflected among
the support team.
Key Responsibilities :
- Incident Awareness : Quickly identify and escalate incidents reported by clients to the appropriate
technical teams.
proactive communication
standards
coordinate efforts
Key Skills and Qualifications
Salary : $45,000 - $60,000
