Academic Advisor

EC-COUNCIL UNIVERSITY (ECCU) is an academic training provider that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curricula is nationally accredited by DEAC and recognized by CHEA, NICE and CNSS to meet the national standards of cybersecurity education. ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online.

The Academic Advisor will serve as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner. The Academic Advisor will provide students with general guidance and direction in an effort to promote student persistence, improve retention outcomes, and support enrollment growth. This person in this role will build strong relationships with students that foster open communication to effectively advise students in an effort to ensure the students successfully meet their university educational goals.

The Academic Advisor will build and nurture collaborative, interdepartmental relationships within the University including admissions, faculty, career services, and central services to meet student’s collective needs. In addition, the Advisor will always act ethically by demonstrating a commitment to University’s mission, vision, and culture-based competencies. The Academic Advisor will support an environment of understanding, acceptance, and appreciation for diversity.

Primary Responsibilities:

• Serve as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner.
• Meet with students to support persistence, student success, and enrollment growth
• Create and maintain quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their university educational goals.
• Complete quarterly student academic progress (SAP) audits, including but not limited to GPA and CCR calculations and projections.
• Assist Registrar with file audits to ensure all required documents are in the student record and in compliance with University policies.
• Actively manage student schedule, outreach, and overall student success.
• Provide encouragement and support through the course of advising.
• Utilize student information system (SIS) to identify, document and track student progress and advising activities.
• Answer basic questions such as ledger card entries, payment plans, and excess funds issuance.
• Communicate the impact of the student’s credit load on tuition and the financial aid award.
• Perform regular proactive student outreach to drive student outcomes throughout the student’s life cycle; collaborates interdepartmentally and conducts audits of student success data trends to support this effort.
• Assist with the development of strategies which address student retention data.
• Keep abreast of and maintains strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct.
• Possess a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent.
• Cultivate and maintain a positive team environment including on campus and across the organization.
• Actively contribute to the learning environment and collegial experience for students and employees; provides constructive and appropriate input and ideas to assist the University in decision-making and process improvement.
• In support of the collaborative team environment, share equal responsibility of providing assistance with university and community activities such as, supporting student orientations, career fairs, graduation ceremonies, etc.
• Maintain an accurate fundamental knowledge of all programs available, Institutional, and programmatic accreditation, affiliation, general learning outcomes, typical career opportunities, and industry outlook.
• Collaborate with Marketing and other teams to support the publishing of internal newsletter and student testimonials.
• Perform other duties as assigned.

Experience and Qualifications:

• At least 1 year experience in academic advising, counseling, customer service or related field.
• At least 2 years experience in higher education is preferred.
• Demonstrated customer service abilities in a professional environment.
• Strong interpersonal skills to interact with students, leadership, and peers.
• Demonstrated track record of organizational/team/individual development.
• Strong organizational, planning, and coordination skills.
• Proficient in Microsoft Office Suite; student information system experience preferred.
• Self-motivated, flexible, goal-oriented, and enjoy working in a fast paced environment.
• Ability to set ones' own priorities, work effectively under pressure, and meet frequently occurring deadlines with minimum supervision.
• Possess a spirit of enthusiasm, energy, and multi-cultural awareness.
• Must have strong command in English language, in both oral and written form.
• Ability to work flexible hours and some evenings.

Education:

• Bachelor's degree from an accredited institution.  EC-Council University follows the requirements set by the Department of Education, accrediting agencies, and the states in which the University operates.