What are the responsibilities and job description for the Service Center Professional position at International Education Corporation?
International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it’s an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills needed to create a future of which they can be proud.
We are currently seeking Service Center Professionals to join our team at our Mesa, AZ location. In this position you will be the first point of contact for prospective students for IEC ground campuses. The Call Center Agent will handle either inbound or outbound calls. You will be responsible for the use of multiple scripts, supporting various calling campaigns for ground campuses presented through our contact systems. You will be held accountable to metric expectations specific to their platforms that include the following areas: Quality Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in addition to behavioral-based metrics and IEC standards.
Essential Job Duties and Responsibilities
- Logs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems.
- Speaks with prospective students who have requested information about our schools.
- Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions representative.
- Uses off-line reference materials that are posted as reminders for special projects and/or processes.
- Warm transfers prospective student to a live admissions representative skilled to assist prospective students based on their interest and background.
- Correctly dispositions inquiries as necessary to maintain accurate student records.
- Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
- Schedule flexibility, including ability to work evenings and weekends.
Salary : $19 - $20
