Fire Sprinkler Service Administrator/Coordinator

PROVIDING RIGHT SOLUTIONS FOR ALL FIRE PROTECTION NEEDS SINCE 1990.
International Fire Protection (IFP) is an Alabama-based values driven fire suppression company. We have charted our history and legacy on our purpose of building meaningful relationships while making the world a safer place. Therefore, LIFE SAFETY IS OUR BUSINESS, as such, we promise to be the trusted leader in fire protection, delivering the highest quality life safety solutions with commitment to customer satisfaction and operational excellence.

What We Offer:

• Health, Dental, Vision
• Flex Spending Accounts (health and dependent)
• 401(k), ESPP, Profit Sharing
• PTO & Company Paid Holidays
• EAP

Fire Sprinkler Service Administrator/Coordinator

The purpose of the Service Administrator/Coordinator is to ensure efficient coordination, communication, and management of service operations. The candidate will also handle the coordination and administration of service operations, including job dispatching, material management, customer communication, and job tracking.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain regular communication with field personnel throughout the day.
• Conduct afternoon check-ins to discuss the next day’s work schedule.
• Dispatch jobs using the Astea system.
• Update manpower allocation based on job requirements and availability.
• Ensure all necessary materials are in stock before scheduling work.
• Order materials as needed and verify their availability.
• Arrange for the ordering, delivery, or pickup of lifts, tools, pumps, and other equipment.
• Ensure equipment is available at the shop or delivered to the job site as required.
• Maintain regular contact with customers to provide updates and address any concerns.
• Ensure clear and timely communication regarding job status and scheduling.
• Monitor the progress of ongoing jobs and follow up on incomplete tasks.
• Ensure field personnel check in and out of jobs and that materials are properly listed, transferred, and accounted for.
• Coordinate after-hours support to distribute workload and prevent overburdening a single individual.
• Manage deliveries, packing slips, and parts inventory.
• Oversee shop-related tasks and ensure proper documentation.
• Collect and review time sheets from field personnel.
• Ensure accurate recording and submission of work hours.
• Maintain accurate records of all activities and communications.
• Generate regular reports on job status, material usage, and manpower allocation.

JOB QUALIFICATIONS:

• Fire Sprinkler service experience preferred
• NICET Certification Preferred (Fire Sprinkler Systems)
• General computer knowledge and skills
• Demonstrate working knowledge of Microsoft Office programs
• Personal organization is necessary to meet deadline-driven tasks
• Ability to verbally communicate clearly

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

International Fire Protection is committed to complying with all laws prohibiting discrimination in employment and to providing equal employment opportunity to applicants and employees without discrimination on the basis of sex/gender, age, disability, race, color, ethnicity, religion, creed, national origin, military/veteran status, or other protected characteristics as defined by local, state, and federal law. In keeping with this commitment, International Fire Protection will provide reasonable accommodations in the application process to otherwise qualified applicants with a disability.

Applicants who wish to request a reasonable accommodation of disability in connection with the application process should contact Talent Leader at 256-562-1311.