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Cloud Operations Engineer II

International Game Technology
Reno, NV Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/19/2025

Requisition ID : 16238

IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

As a leader in the casino gaming industry, IGT is looking for a talented individual to take on the role of a Cloud Systems Engineer who is passionate about superior customer service focused on IGT’s next generation Cloud / WAN / LAN Managed Services. If you thrive on providing optimum levels of customer service while dealing with cutting edge technology, then this position is for you.

The Cloud Systems Engineer is responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking. Provide communication and collaboration between software development and infrastructure teams. As a member of the Cloud team, the System Engineer plays a key role in the success of IGT implementations. The role is responsible for end-to-end stability, performance, and tuning of IGT applications stack in various cloud platforms (AWS / GCP / Azure).

Responsibilities

  • Experienced in working within Cloud platforms with a focus on availability, reliability, and automation.
  • Exposure or understanding of containerization platforms like Kubernetes and Docker.
  • Contribute to the design and deployment of scalable, fault-tolerant, and high-availability solutions.
  • Integrate, test, and maintain IGT systems and associated applications.
  • Maintain production infrastructures hosting IGT’s software across multiple platforms.
  • Diagnose, troubleshoot, and reproduce reported issues / problems within a lab environment.
  • Carry out activities related to new installations, maintenance, and long-term support of IGT’s gaming systems & software applications.
  • Establish and build relationships internally and externally.
  • Exceed expectations for currently established SLA’s related to global systems engineering support.
  • Conform to standardized processes and procedures when operating remote connectivity solutions.
  • Stay current with existing and emerging technologies relevant to the business.
  • Produce and provide input in the definition or modification of current technical documentation and processes.
  • Function in a high-paced, high-demand working environment.
  • Participate in multiple service-oriented projects involving several major product lines and platforms.

Qualifications

  • Bachelor's degree or equivalent work experience.
  • 3-5 years of work experience in Systems Engineering, Cloud Platform Engineering, Quality Assurance, Database Administration, IT or related engineering support capacity.
  • Proficiency in the integration, configuration, maintenance, and administration of Linux and Microsoft Server infrastructure.
  • Working knowledge of Cloud Technologies (AWS, GCP, Azure, Private), Windows, and Linux.
  • Experience with SQL Server 2016 / 2019 / 2022 installation, configuration, and administration.
  • Understanding of security and networking fundamentals.
  • Strong proficiency in virtualization (VMware, HyperV, etc.).
  • Understanding of storage solutions including SAN and vSAN.
  • Experience with backup solutions.
  • Understanding of load balancing techniques.
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Must be able to travel, mostly domestic, some international travel possible (no more than 25%).
  • Rotating on-call schedule.
  • Ability to pass a Background Security Investigation.
  • Able to obtain a Gaming License.
  • Valid driver license and clean driving record.
  • Keys to Success

    LI-RG1

    IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer.

    At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting compensation range is $38,281 - $156,700. The actual pay offered may end up being higher or lower.

    Base pay is only one part of our Total Rewards program. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

    All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

    Nearest Major Market : Reno

    Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

    Nearest Secondary Market : Tahoe

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    Salary : $38,281 - $156,700

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