Manager, Internal Communication Job at International Justice Mission in Washingt

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM's Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Manager, Internal Communications.

The Manager, Internal Communications is charged with developing strategy, message frameworks, standards and innovative approaches to inspire and equip IJM's nearly 1,400 employees across the globe to engage with IJM's mission, vision, values, strategy, and each other with wholehearted excellence.

The role serves as an advisor to the organization to provide employees with up-to-date and compelling details about enterprise-wide and large-scale initiatives, programs, and successes, with particular emphasis on enabling all employees to experience the connection between their own work and the measurable justice system transformation being achieved across the globe through rescue and protection. Partnering with the VP of Marketing and Communications, this person will help develop an internal brand that excites, impacts and engages employees.

As a key communication coach to the Global Leadership Team, this role is responsible for providing guidance on leadership and manager communications, connecting employees across the organization with regional and global leadership. This includes responsibility for enterprise-wide leader culture communication vehicles, such as the quarterly All Hands meeting and live Q&As (such as Conversations with the CEO and other engagement with the Global Leadership Team).

This role will offer guidance and forge collaboration with regional and global communicators, fostering a community of shared practice through a rhythm of regular gatherings.

Leveraging digital tools, this leader will curate, deploy, and continually assess the effectiveness of new opportunities for strategic use in digital communications. This leader will also serve as a key partner with change management leaders to finalize messaging at the highest level as relates to organizational change management communications.

This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). It reports to the Global Director, Employee Experience and is only available for candidates with the right to work in the US.

Key Result Areas :

The success of this role is measured by the following KRAs :

• Internal Communication Vision and Strategy : Development and implementation of a comprehensive strategy aligned with IJM's goals, vision, and values. Ensure that messaging is consistent, clear, and engaging, consistently measuring and adjusting communication plans based on feedback and organizational needs and requirements. The strategy must foster a culture of openness, transparency, belonging, and trust within the organization.
• Content Creation and Management : Oversee the creation and distribution of internal communication standards, frameworks and materials, ensuring the content is relevant, timely, and in support of advancing internal employee culture, engagement and access to information. Maintain an archive of internal communications for easy access and reference. Organize and oversee channels for cross-functional collaboration and information sharing.
• Crisis and Change Communication : Lead internal communications during times of crisis or organizational change to ensure clear, empathetic, and consistent messaging. Prepare and implement plans to manage both routine and emergency situations (including natural disasters, political upheaval, and organizational restructuring).
• Stakeholder Engagement and Feedback : Act as a liaison between leadership and staff, ensuring that employees are well-informed about key initiatives, policy changes, and mission performance. Implement feedback mechanisms to assess employee sentiment and improve IJM's communication practices. Regularly report on employee feedback and communication effectiveness to CPO.
• Technology, Training and Development : Provide training and support to managers and team leaders to enhance internal communication skills across the organization. Create resources and materials to help staff understand and effectively engage with internal communication tools and platforms. Oversee the effective use of communication platforms to facilitate information flow.
• Measurement and Reporting : Establish metrics to evaluate the effectiveness of internal communication initiatives.

Responsibilities :

Leadership and Management

Strategy & Knowledge Development & Implementation

Policies and Procedures

Communication

Training and Development

General Tasks

Qualifications :

Education & Experience

Technical Competencies

Non-Technical Competencies

Critical Qualities :

Application Process :

Upload Resume, Cover Letter & Statement of Faith

A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes.

At IJM, we're committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God's work, not our own, and practice spiritual disciplines together daily. That's why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and / or employment contract.

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