District Service Manager

Position Overview

International Motors is seeking a District Service Manager.  This role responds to customer product inquiries and solves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.  Provides information tracking, billing/invoicing and report support.

This role is remote but with a strong preference for a home office in KY or TN.

Responsibilities

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Warranty Responsibility – Limited engagement
• Travel – 75% South Region, Tennessee/Kentucky
• Advise Fleet and Dealer Service teams, best practices Navistar products
• Quarterly reviews with key customers
• Reinforce Service Metrics and OEM standards

  Facilitate technical issues with corresponding technical staff to troubleshoot product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development

• Provides information tracking, billing/invoicing and report support

Minimum Requirements

• Bachelor’s degree
• At least 8 years of customer service experience and technical product knowledge
• At least 1 year of lead experience

OR

• Master’s degree
• At least 6 years of customer service experience and technical product knowledge
• At least 1 year of lead experience

OR

• At least 10 years of customer service experience and technical product knowledge
• At least 1 year of lead experience

Additional Requirements

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Dealership/Fleet Service general skills and experience knowledge of overall vehicle
• Dealer operation knowledge
• Fleet Service experience – Customer engagement – Product issue or OEM dealer issue, with primary role to facilitate the resolution issues
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Strong project management skills
• Ability to work independantly

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. 

For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. 

You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits.

EEO Statement

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.