Technical Service Engineer

Position Overview

As a Technical Service Engineer, you will be responsible to represent Service Solutions in product issue resolution. In this position, you'll collaborate with cross-functional teams to identify the root causes of product issues and deliver actionable corrective solutions to both International Motors field teams and customers. You’ll work closely with our dealer network to understand vehicle issues in the field and partner with engineering to develop solutions for trucks—both pre-production and post-production—ensuring our customers experience maximum uptime.

Your focus will be on Heavy Duty Vehicle Powertrains, including diesel engines, transmissions, engine electrical systems, and other key powertrain subsystems. 

Responsibilities

• Extensive Powertrain Diagnostics, Repair, Issue Tracking, and Escalation
• Research, develop and implement service repair plans for vehicles in the field
• Assist and support the launch of vehicles that provide value to our customers reducing warranty and increasing vehicle uptime.
• Present and report status to upper-level management of activities and issues
• Write technical reports and develop base line diagnostics as necessary
• Liaison between Aftersales Organization and other teams within International Motors
• Actively involved in Project Management activities
• Manages or review dashboards and scorecards for daily visibility around group metrics and customer needs
• Develop and demonstrate competencies with Problem Solving Strategies and Tools

Minimum Requirements

• Bachelor’s degree
• At least 5 years of technical service engineering, automotive service or truck service experience

OR

• Master’s degree
• At least 3 years of technical service engineering, automotive service or truck service experience

OR

• At least 7 years of technical service engineering, automotive service or truck service experience

Additional Requirements

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Minimum 3 years Vehicle Powertrain Diagnostics and Repair
• Preferred Medium and/or Heavy-Duty truck experience
• Degree in Engineering or Automotive Technology
• Understanding of vehicle software architecture and components
• Excellent mechanical and electrical aptitude
• Data processing experience
• Microsoft Teams and Power BI experience
• MS Office Proficient
• Excellent presentation skills and verbal/written communication skills
• Approachable with excellent interpersonal skills to work effectively across diverse teams
• Able to operate with a minimum of supervision and with an ownership mindset
• Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems
• Comfortable with the ambiguous and changing environment
• Understanding of International Service Information systems
• SPS/Six Sigma Certification
• Familiar with 8D/Pyxis
• ASE Certification a plus

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. 

For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. 

You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits.

EEO Statement

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.