Customer Service Manager

Position Title :

Customer Service Manager (Complex)

Pay Rate : 93,400 - $124,500

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category / Shift : Salaried Full-Time

Physical Location : Barrington, NJ

The Job You Will Perform :

• Responsible for providing overall direction and leadership to the customer support team over multiple facilities (typically 2 to 3) to insure superior service.
• Interacts with the planning, manufacturing, shipping and sales organizations to ensure proper support is provided and to problem solve customer issues and solutions.
• Coaches and counsels representatives to enhance customer relationships and service. Manages all aspects of performance for the department including one-to-ones objective and goal setting and development plans.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.  In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
• Provide significant process and / or product expertise, and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Qualifications, Skills and Knowledge You Will Bring :

Eight or more years of customer relations experience in the Corrugated Box Industry

The Benefits You Will Enjoy :

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build :

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make :

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP .

The Culture You Will Experience :

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join :

International Paper (NYSE : IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity / Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Salary : $93,400 - $124,500