What are the responsibilities and job description for the Enterprise Systems Product Manager position at International Refugee Assistance Project?
IRAP is a global legal aid and advocacy organization, working to create a world where refugees and all people seeking safety are empowered to claim their right to freedom of movement and a path to lasting refuge. IRAP currently operates out of offices in the USA, Germany, Jordan, and Lebanon.
We are looking for an Enterprise Systems Product Manager based in the U.S. to join IRAP's Technology team to support our staff, interns, volunteers and affiliates around the globe, who make IRAP's vision a reality.
The Enterprise Systems Product Manager (ESPM) is responsible for implementing technology systems that solve complex business problems, e.g., CRM, HRM,
ERP. This position translates IRAP business needs to technology specifications to implement enterprise systems like Salesforce over a multi-year roadmap, including solutioning, change management, communications, planning, training, vendor selection, etc.
The Enterprise Systems Product Manager will work closely with other Tech team members to support other departments (such as Development and Communications) and own inter-departmental projects.
The Enterprise Systems Product Manager (ESPM) will have supervisory responsibility and will report to the Assistant Director of Technology.
Responsibilities
- Gathering business requirements with input from multiple departments at IRAP.
- Evaluating technology solutions & vendors, recommending process and technology innovations to solve for those business requirements.
- Developing proposals for innovation including gap, cost & ROI analysis, prototyping, stakeholder buy-in, project planning, developing roadmaps.
- Supporting teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance.
- Translating business requirements to technology specifications for a team of external contractors to execute on.
- Implementing software with clear methodology of best practices in compliance with regulatory standards including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management.
- Identifying stakeholders and updating them on ongoing & future work on a regular basis.
- Managing a prioritized product backlog of business needs & resulting work on an ongoing basis.
- Executing on change management including training, release notes, enabling business users to self-serve their data hygiene and reporting needs.
- Conducting knowledge transfer and hand-off to enable IRAP's IT Support team to handle ongoing staff support tickets.
Qualifications
Job-related Requirements
Benefits
99,080 - $114,861 a year
Compensation is based on experience, education, and internal equity.
The salary range for this role :
99,080 - $114,861)
Reasonable Accommodation :
IRAP is committed to the full inclusion of all qualified individuals. As part of this commitment, IRAP will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please refer to your request in the cover letter.
IRAP is an equal-opportunity employer; people of color and individuals from diverse backgrounds are encouraged to apply. IRAP does not discriminate based on race, color, national origin, citizenship status, ethnic background, religion, political orientation, gender, sexual orientation, gender identity, age, disability, or any other protected class. We consider all qualified applicants with criminal histories in a manner consistent with the requirements of all local, state, and federal laws related to the Fair Chance Act.
Salary : $99,080 - $114,861
