Enterprise Systems Product Manager

Responsibilities

• Gathering business requirements with input from multiple departments at IRAP.
• Evaluating technology solutions & vendors, recommending process and technology innovations to solve for those business requirements.
• Developing proposals for innovation including gap, cost & ROI analysis, prototyping, stakeholder buy-in, project planning, developing roadmaps.
• Supporting teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance.
• Translating business requirements to technology specifications for a team of external contractors to execute on.
• Implementing software with clear methodology of best practices in compliance with regulatory standards including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management.
• Identifying stakeholders and updating them on ongoing & future work on a regular basis.
• Managing a prioritized product backlog of business needs & resulting work on an ongoing basis.
• Executing on change management including training, release notes, enabling business users to self-serve their data hygiene and reporting needs.
• Conducting knowledge transfer and hand-off to enable IRAP’s IT Support team to handle ongoing staff support tickets.

Qualifications

• Education

• Bachelor’s degree, preferably in a technical discipline.
• Salesforce Administrator certification required, Advanced Administrator or Service Cloud
• certification preferred

• 
  Experience

• 5 years implementing enterprise business technology systems or solutions e.g. Salesforce, Zendesk, Workday, Oracle NetSuite, SAP.
• Experience with Salesforce implementations including architecture, design, and rollout.
• Experience administering Salesforce NPSP required
• Project Management experience, including managing all aspects of production release cycles, product planning and change management.
• Preferred experience with Agile framework and tools.
• Preferred experience with analytics platforms like Salesforce Tableau, Microsoft Power BI.
• Previous non-profit experience is a plus.

• 
  Values, Competencies, Skills

• Stakeholder-facing with ability to lead teams.
• Knowledge of change management best practices.
• Working knowledge of project management software like Asana, Jira, etc.
• Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices.
• Strong interpersonal and communications skills, including the ability to work with others across teams and to manage other staff remotely.
• Demonstrated capacity to concurrently manage multiple tasks and responsibilities.
• Excellent problem-solving, analytical and organizational skills.
• Willingness to be trained to learn new responsibilities.
• Possess a security conscious mindset and ability to use discretion and apply best practices and appropriate safeguards when handling confidential data and information systems.
• • Fluency in business English, both written and verbal, required. Additional languages are a plus.

Job-related Requirements

• The position may be remote in the U.S., or based in our NYC or D.C. office.
• flexibility with the working hours (40 hours/week); the role will need to be able to work during the hours of 9am - noon Eastern time to accommodate meetings with overseas staff.
• This position requires annual travel to certain IRAP locations, which may include: Berlin, Amman, and the U.S. offices between 1-3 weeks per year (IRAP pays for the travel, lodging, per diem).
• This position requires office availability in accordance with IRAP Hybrid work policy.

Benefits

• IRAP seeks to offer equitable and generous benefits to all employees. These include:
• Fully paid family health insurance
• Retirement options (with employer match)
• Extensive PTO (20 or more vacation days, 22 and more public/ org-wide holidays)
• Comprehensive leave time for sickness
• Disability and parenting (5 months of parental leave)
• Reimbursement for work from home equipment
• Generous opportunities for professional development