What are the responsibilities and job description for the Fall Resettlement Supplemental Services Intern position at International Rescue Committee?
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Overview
Resettlement is at the heart of the IRC’s work with refugees. Services provided meet refugees’ basic needs for food, shelter, and legal rights in the early, critical stages of the long-term resettlement process. All activities lay the foundation for clients to become self-sufficient and contribute positively to their new community. The Resettlement Supplemental Services Intern will support the Resettlement Supervisor in the quality assurance of files and service deliveries.
Please note that this is an unpaid position.
This is an in-person position.
Responsibilities
Assist in preparation of file set-up for all newly arrived and enrolled clients
Assist caseworkers with providing resettlement services
Upload client documents in an internal database
Assist in managing direct financial assistance for clients and reconciliation of credit card statements
Assist with service documentation through case notes and case file maintenance
Conduct quality control of case files to ensure compliance and completion
Administrative and clerical support to staff, including filing, copying, and distribution of client documents
Support the Resettlement Supervisor in additional tasks as necessary
Benefits
Develop relationships with all of the IRC staff members and clients of different cultural backgrounds
Intern will acquire detailed knowledge of programs (e.g., Matching Grant, Arizona Refugee Resettlement Program, etc.) and public benefits available for refugees during their resettlement period
The intern will learn reporting requirements for resettlement agencies
The intern will gain exposure to case work in the resettlement field.
Professional development and administrative assistant skills
Requirements
Punctuality, excellent time management skills, and a flexible schedule
Outstanding communication and interpersonal abilities
Ability to maintain confidentiality regarding client information
Excellent organizational and leadership skills
Strong Attention to detail
Ability to work with minimal supervision
Office and administration experience a plus, but training will be provided
Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
Technology Requirements
Interns will be required to use their own technology tools to work on virtual opportunities.
IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
All Personal Devices Must
Be kept current with all operating system updates and security patches,
Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.
Have the lock screen set to 10 minutes or less with a password required to unlock the device
Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. The lockout period must be no less than 30 minutes.
Additional policy details will be discussed during orientation and training.
Clearances
All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or IRC policy.
Commitment
SUMMER: Minimum 15 hrs./wk. for 3 months
FALL/SPRING: Minimum 15 hrs./wk. for 14 weeks
Primary availability during IRC business hours (M- F; 9 am-5:00 pm)
Preference given to applicants able to make a multi-term commitment
Reports To: Caseworker as assigned; Josepha Ntakirutimana, RSS Supervisor.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Overview
Resettlement is at the heart of the IRC’s work with refugees. Services provided meet refugees’ basic needs for food, shelter, and legal rights in the early, critical stages of the long-term resettlement process. All activities lay the foundation for clients to become self-sufficient and contribute positively to their new community. The Resettlement Supplemental Services Intern will support the Resettlement Supervisor in the quality assurance of files and service deliveries.
Please note that this is an unpaid position.
This is an in-person position.
Responsibilities
Assist in preparation of file set-up for all newly arrived and enrolled clients
Assist caseworkers with providing resettlement services
Upload client documents in an internal database
Assist in managing direct financial assistance for clients and reconciliation of credit card statements
Assist with service documentation through case notes and case file maintenance
Conduct quality control of case files to ensure compliance and completion
Administrative and clerical support to staff, including filing, copying, and distribution of client documents
Support the Resettlement Supervisor in additional tasks as necessary
Benefits
Develop relationships with all of the IRC staff members and clients of different cultural backgrounds
Intern will acquire detailed knowledge of programs (e.g., Matching Grant, Arizona Refugee Resettlement Program, etc.) and public benefits available for refugees during their resettlement period
The intern will learn reporting requirements for resettlement agencies
The intern will gain exposure to case work in the resettlement field.
Professional development and administrative assistant skills
Requirements
Punctuality, excellent time management skills, and a flexible schedule
Outstanding communication and interpersonal abilities
Ability to maintain confidentiality regarding client information
Excellent organizational and leadership skills
Strong Attention to detail
Ability to work with minimal supervision
Office and administration experience a plus, but training will be provided
Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
Technology Requirements
Interns will be required to use their own technology tools to work on virtual opportunities.
IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
All Personal Devices Must
Be kept current with all operating system updates and security patches,
Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.
Have the lock screen set to 10 minutes or less with a password required to unlock the device
Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. The lockout period must be no less than 30 minutes.
Additional policy details will be discussed during orientation and training.
Clearances
All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or IRC policy.
Commitment
SUMMER: Minimum 15 hrs./wk. for 3 months
FALL/SPRING: Minimum 15 hrs./wk. for 14 weeks
Primary availability during IRC business hours (M- F; 9 am-5:00 pm)
Preference given to applicants able to make a multi-term commitment
Reports To: Caseworker as assigned; Josepha Ntakirutimana, RSS Supervisor.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
