What are the responsibilities and job description for the Operations Internship position at International Rescue Committee?
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
BACKGROUND : The International Rescue Committee (IRC) responds to the world's worst humanitarian
crises and helps people to survive and rebuild their lives. At work in over 40 countries and 26 U.S. cities to
restore safety, dignity and hope, the IRC leads the way from harm to home.
SCOPE OF INTERN WORK : The Front Desk Volunteer will provide coverage for the reception desk, greet and
direct client walk-ins, and schedule client appointments with appropriate staff. He / she will answer the IRC in
New York's main telephone line, direct incoming calls as appropriate and assess documentation of clients to
determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to
IRC staff in the New York regional office.
RESPONSIBILITIES :
- Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
- Assess documentation of visitors to determine eligibility of services
- Schedule appointments for all programs depending on eligibility of client
- Answer and direct incoming phone calls
- Assist staff with clerical and administrative duties
- Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and
values.
LEARNING OBJECTIVES :
1. Understand scope of IRC services and programs available for a variety of immigrant and
refugee groups in New York City.
2. Improve communication and customer service skills in a linguistically and culturally diverse
environment.
3. Learn about refugee resettlement issues and processes.
REQUIREMENTS :
French, Spanish or Kiswahili preferred.
This position reports to the Volunteer Coordinator CivicCorps.
IRC leading the way From Harm To Home.
Minimum Qualifications : REQUIREMENTS :
French, Spanish or Kiswahili preferred.
This position reports to the Volunteer Coordinator Civic Corps.
Standard of Professional Conduct : The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion : The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
