Family Liaison - Westbank Campus

Target Start Date: May 2025

Job title: Family Liaison

Work Location: Westbank Campus (some travel between campuses, to/from off-campus events)

Unit/Department: Administration

Reports to: Principal

Essential Duties and Responsibilities:

Campus daily life:

In coordination and as requested by the campus Principal:

• Operates from the campus Front Desk. Shares space with Office Assistant
• Assists family members, vendors, visitors, etc. answering general questions and when necessary, helping them navigate to the appropriate person/department
• May assist campus staff and leaders in areas such as: attendance and truancy, medication dispensing, transportation, translation, etc.
• Serves as Yearbook point person: recruits parent help, edits, requests and selects photos from families, teachers, etc.
• Helps with and attends school functions
• Is responsible for capturing campus life through photos and videos of events and activities to be shared with families in Campus Communications and social media

Family Engagement:

In coordination with the School Community Engagement Facilitator:

• Plans, coordinates, and attends campus-specific community engagement activities and events
• Helps plan, coordinate, and attends school-wide ISL community engagement and fundraising activities and events, serving as the point of contact for their campus
• Oversees all aspects of volunteering at the campus, including the Volunteer Application Process, recruiting and screening potential volunteers, coordinating volunteer opportunities for the campus, and supervising volunteers

Communications:

Under the supervision of the Campus Principal:

• Facilitates two-way, open communication and connection between families and school
• Coordinates and manages Campus Communications including but not limited to digital/print/web communications, alert system communications, and campus office announcements
• Is responsible for Campus Emergency Communications under the direction of the HOS, Campus Principal, and Director of Communications & Development

Under the supervision of the Director of Communications and Development:

• Is responsible for the design and creation of the Campus weekly newsletter
• Maintains and manages the Campus Social Media presence
• Works on event marketing
• Provides logistics support, student/scheduling information, and day-of assistance with campus events such as: news channel segments; pro sports team events; dignitary visits; etc.
• Oversees the enforcement of the ISL photo policy; maintains the Photo/Written Material Consent list
• Regularly engages with staff and families through campus activities to promote family engagement, build community, and raise awareness about ISL

Development:

Under the supervision of the Director of Communications and Development:

• Assists with school-wide fundraising events and campaigns
• Assists with campus-level collection of fundraising monies, donation requests/receipts, etc.

Admissions:

In coordination with the Admissions Department and campus leaders:

• Responds to emails and phone calls about the application and registration processes
• Coordinates and conducts tours for prospective families (in person and virtual)
• Plans, coordinates, promotes and attends Open House events
• Helps create, order and distribute enrollment marketing materials
• Collects attendee contact information for follow up
• Assists new and returning individual families with the annual online registration process
• For those without a computer, internet, or with other barriers, helps them complete the online registration at the campus front office family computer
• Receives and reviews registration documentation from families who submit paper documents (proof of address, birth certificates, etc..) and submits those documents to Admissions

General:

• Maintains confidentiality regarding personal information and educational records
• Performs other duties as required by the principals and HOS or his/her designee

Qualifications, Education and Work Experience:

• High school diploma or equivalent (GED); some college experience preferred
• Bilingual Spanish preferred
• Valid Driver’s License and reliable transportation required
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
• Ability to troubleshoot and be a problem solver
• Computer proficiency:
  • MS Office – Word, Excel
  • Google Suite – Documents, Slides, Sheets, Classroom and Google Meets
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be familiar with and be able to train and become proficient with design, text and layout, and web maintenance software such as Canva, Duda, Mailchimp, etc., as well as social media platforms

Work Environment:

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day
• Required to exert physical effort in handling objects up to 40 pounds
• Required to be exposed to physical occupational risks
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements
• Normal setting for this job is an office/school setting

ISL is an Equal Opportunity Employer. ADA requires ISL to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Professional Conduct:

Employee acknowledges that he/she is required to maintain a high standard of professional conduct. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, engagement in acts that are contrary to ISL policy, unlawful activities, or any other conduct which is seriously prejudicial to the school system.

Supervises: Family volunteers on occasion