What are the responsibilities and job description for the Full Time Retail Sales Supervisor (George Bush Intercontinental Airport) position at International Shoppes?
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Company Synopsis
International Shoppes is a duty free and specialty retailer that hasoperated airport retail and duty-freefacilities since 1951. Our Company is all about delivering the best service and product assortment to the traveling public.
We are currently located in New York's JFK International Airport;Terminals 1, 5 and 8,Boston's Logan International Airport; Terminals A, B, C and E; Washington DC's Dulles International Airport; Terminal B,Baltimore's International Thurgood Marshall Airport; Concourse A-B,Connecticut's Bradley International Airport; Main Terminal, and in the fall of 2019 we have proudly opened our doors in Houston's George Bush Intercontinental Airport;Terminal D. Our Corporate office and warehouse is located in Valley Stream, NY.
Summary:
We are seeking a Full Time Retail Sailes Supervisor, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice
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Company Synopsis
International Shoppes is a duty free and specialty retailer that hasoperated airport retail and duty-freefacilities since 1951. Our Company is all about delivering the best service and product assortment to the traveling public.
We are currently located in New York's JFK International Airport;Terminals 1, 5 and 8,Boston's Logan International Airport; Terminals A, B, C and E; Washington DC's Dulles International Airport; Terminal B,Baltimore's International Thurgood Marshall Airport; Concourse A-B,Connecticut's Bradley International Airport; Main Terminal, and in the fall of 2019 we have proudly opened our doors in Houston's George Bush Intercontinental Airport;Terminal D. Our Corporate office and warehouse is located in Valley Stream, NY.
Summary:
We are seeking a Full Time Retail Sailes Supervisor, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.
Responsibilities:
- Manage the store in the absence of management, demonstrating outside sales and customer service skills
- Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS)
- Adhere to U.S. Customs regulations and all company policies and procedures
- Ensuring client concerns are solved professionally
- Administer coaching & counseling, corrective actions, and proper documentation to associates when needed
- Act as role models of professionalism, ethical behavior and effective decision making at all time
- Delegating tasks and following-up to ensure task completion
- Observing and providing feedback of Associate performance
- Motivating associate to perform at a high level
- Training employees to interact with clients in a professional manner
- Minimum of three (3) years of retail experience
- Minimum of one (1) year of supervisor/manger experience
- Minimum of one (1) year of previous customer service or selling experience
- Ability to work in fast-paced environment
- Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
- Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)
- Must present professional appearance while interacting with clients
- Must be a team player
- Must participate in semi-annual inventory
- Must pass airport security background
- Must be able to lift up to 25lbs
- Must be able to stand and/or walk for eight hours per shift
- Must be able to bend, kneel, and stoop
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice
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