Telehealth Medical Support Assistant

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position will support the US Department of Veterans Affairs Critical Staffing Program.  The person in this position will represent International SOS and provide the services outlined below.  International SOS is looking for an Telehealth Medical Assistant to support staffing in National Teleoncology Program. The Telehealth Medical Support Assistant will provide self-directed support to the clinical staff, patients and families in the clinical area and as needed throughout the continuum of care.

Key Responsibilities:

• Manage requests for information, determine appropriate action, and meet performance expectations.  
• Respond to all inquiries and messages in a timely manner. 
• Complete scheduling of patient appointments according to current VHA standards. 
• Take appropriate action to update schedule with regard to cancellations, no-shows, and re-scheduling of patients.  
• Review telehealth workload for timely and accurate capture and inform appropriate staff of actions required.  
• Upon request, will provide administrative and technical support for the department/section. 

Qualifications

Basic Requirements/Certifications:  

• Remote administrative experience - Telehealth and specifically Teleoncology experience is strongly preferred.  
• Prior VA or military experience is preferred. 
• Minimum of 3 years’ experience providing telehealth or in-person administrative medical support. 

Education Required: 

• Bachelors or Associate Degree in relevant field preferred. 

Physical Requirements: 

• Work involves sitting and standing for prolonged periods of time. 

Other Special Qualifications: 

• US Citizen 
• Must relocate to project site for the duration of the contract.  
• Pass/possess VA Public Trust Clearance 

Additional Information

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. 

Compensation|    Min: $19hr   Max: $23hr

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.