Student Records Specialist

Description

What if I told you it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply? What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?

See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.

At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together!

Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.

With diversity and inclusion at the forefront of Westcliff’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Westcliff team, you’ll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together!

Job Summary

The Records Specialist is responsible for the integrity of the academic records as part of the Office of the Registrar and maintains student files at audit-ready status per the internal and external standards that regulate the university. The Records Specialist serves as a resource to the faculty, staff, and students of the university on matters related to student records and policies impacting students’ enrollment, progression, and completion of degree programs.

Duties And Responsibilities

• Prepares, processes, updates, compiles, and ensures confidentiality of sensitive records, information, and materials
• Maintains the integrity of academic records by understanding the information contained in various databases, changing, correcting, or modifying that information accurately and in compliance with academic regulations
• Correctly interprets relevant information, explains it to students, staff, and faculty as needed, and reviews reports to identify errors
• Response to routine and moderately complex questions and issues concerning university policies, processes, and procedures from internal and external contacts
• Supports the integrity of academic records by understanding the information contained in various databases and recommends changes, corrections, or modifications that information accurately and in compliance with Federal Educational Rights and Privacy Act (FERPA)
• Supports the functions of the Office of the Registrar by assisting with processes related to commencement, processing transcript requests, filing and purging of records, processing incoming and outgoing mail, and other clerical tasks
• Coordinates with the Admissions Department to obtain a student’s official transcript for review
• Evaluates external transcripts to determine equivalent transfer credit in accordance with Westcliff University transfer credit policies
• Obtains course descriptions and catalogs via web research and contacting other colleges and universities for the purpose of making an accurate course match
• Ensures that transfer credit are processed quickly, accurately, and completely recorded in the student information systems to support degree audit and advising
• Validates the accreditation status of transfer colleges and universities
• Reviews and evaluates credential evaluation reports for foreign coursework, military service, and education, and nontraditional coursework for the purpose of granting credit
• Coordinates back-up support as needed within the Office of the Registrar
• Contributes to the overall success of the Office of the Registrar by performing all other duties as required
  
  

Requirements

Knowledge, Skills, and Abilities Required

• Knowledge of higher education registration and records maintenance procedures
• Ability to effectively communicate with students, administrators and external agencies
• Sensitivity to and acceptance of personal and cultural differences. Ability to relate well to individuals of diverse backgrounds
• Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
• Ability to maintain confidentiality and security of records and information
• Ability to communicate effectively, verbally and in writing with an ability to present information clearly and effectively to groups of students
• Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
• Ability to operate office equipment such as fax machines, copiers, and phone systems, and computers for spreadsheets, word processing, database management, and other applications
• Strong written, oral, and digital communication skills
• Proficiency with Google Suite and Microsoft Office
• Flexibility with hours
  
  

Education And Experience

• Bachelor’s degree required
• 1-2 years of clerical or customer service experience required, preferably in an academic institution
• Prior experience working with international students preferred
• Prior experience in roles directly related to FERPA compliance preferred
  
  

Compensation

$23-$25/hr

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.

Westcliff University is an Equal Opportunity Employer