What are the responsibilities and job description for the Call Center Representative position at Internet Brands?
Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to a hearing in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.
Premier Disability Services, an Internet Brand company, is seeking qualified Customer Service Representatives to join our high-volume call center team based in Minneapolis, MN.
What you will be doing:
- Providing accurate information for incoming customer/client callers regarding disability claim status.
- Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
- Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
- Effectively navigate multiple computer windows to access several systems in a proficient manner.
- Handling all callers with efficiency, courtesy and respect.
- Meet daily metric goals and monthly audits.
What we’re looking for:
Education and Experience:
- Two (2) years high-volume call center experience
- Two (2) years Customer Service/Sales experience preferred.
Qualities:
- Ability to retain information and learn new systems quickly.
- Commitment to strong attendance.
- Strong computer knowledge and excellent typing skills at least 50WPM.
- Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
- Must have sharp attention to detail and ability to perform with high degree of accuracy.
- Strong analytical skills to review documents and reach sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
What we offer:
- Competitive pay. In office Pre Hearing Case Managers will start at $18/hr and will have the opportunity to get up to $21/hr within their first six months.
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
Salary : $18 - $21
