Dealer Relations Account Manager

We currently have an opening for an Account Manager in our growing Automotive Vertical. The Account Manager will be responsible for managing post-sale activities for our automotive dealer partners. An ideal Account Manager will partner with our dealers and sales teams to ensure their long-term success with our portfolio of automotive lead products and services.

 

Requirements and Qualifications:
- Possess strong time management, multi-tasking, and organizational skills
- Provide a positive, solution-based buying experience for our dealer partners
- Ability to discuss, educate, and upsell dealer representatives on the advantages of our dealer lead programs and services
- 1-2 years of customer service or similar experience preferred
- The ideal candidate will have the ability to recognize an issue, fully engage with a solution, and resolve transactions in a timely manner
- Candidate must possess outstanding phone skills and ability to handle escalated inbound and outbound calls
- Self-solving, driven individuals with resolution as the end goal.

 

Essential Job Functions include:
- Account Management for an assigned geographic region of dealer-clients including, but not limited to:  new dealer onboarding, troubleshooting and resolving issues, executing account changes, and answering inbound correspondence as well as completing a minimum of 40-50 outbound calls daily
- Work extensively with the inside and outside sales teams to build, develop, and maintain positive business relationships with our new and established dealer-clients
- Identify sales opportunities and communicate the value of IB Automotive products and value-add services to our dealer-clients
- Partner with internal departments including Accounting, Collections, Marketing, and Business Strategy to respond and resolve escalated dealer-client issues

 

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.   

 

At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to have a range of $18 - $19/hour and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.

 

About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
 
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra