What are the responsibilities and job description for the Amadeus Support Technician – Level 2 position at Internova Travel Group?
Overview
We are seeking a highly skilled and motivated Amadeus Support Technician to join our team. The ideal candidate will have advanced Amadeus ticketing knowledge and experience working in back-office systems.The Amadeus Support Technician will be responsible for providing technical support and assistance to all Internova Business Units, travel advisors and clients, ensuring the optimal use of Amadeus travel technology solutions. This role involves troubleshooting, resolving technical issues, and offering guidance on the effective use of these systems.
Responsibilities
• Provide technical support for Amadeus travel technology solutions, including troubleshooting and resolving issues related to reservations, ticketing, and other travel services.• Assist Internova Business Units with the setup, configuration, and use of Amadeus systems.• Provide fulfillment support as needed, including ticketing, exchanges, cancellations/refunds/voids.• Monitor and maintain the performance of Amadeus applications, ensuring their availability and reliability.• Collaborate with other support and operations teams to resolve complex technical issues and escalate problems when necessary.• Conduct training sessions and create documentation to help users understand and effectively use Amadeus technology.• Stay updated on the latest Amadeus products, features, and industry trends to provide informed support and recommendations.
Qualifications
• Technical Expertise:− In-depth knowledge of the Amadeus platform, its configuration capabilities, and integrations.− Proven experience troubleshooting and resolving complex technical issues within travel technology platforms.− Working knowledge of other GDS systems and travel industry booking processes for air, hotels, and car rentals.• Business Acumen:− Solid understanding of Internova's business model, including its business units, divisions, and key stakeholders.− Ability to interpret complex technical capabilities and translate them into easy-to-understand explanations for non-technical users.− Passion for the travel industry and a desire to contribute to its innovation and growth.• Communication and Collaboration:− Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to diverse audiences.− Strong interpersonal skills to foster positive relationships with internal and external stakeholders.− Proven ability to collaborate effectively within a team environment and lead by example.• Additional Qualifications:− Minimum of 5 years of experience in an Amadeus ticketing or support role.− Strong analytical and problem-solving skills with a proactive approach to issue resolution.− Ability to work independently and manage multiple priorities effectively.− Passion for customer service and a commitment to exceeding user expectations.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses
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