Digital Design Specialist

Overview

This role has strategic importance and high accountability due to the business-critical impact on the sales force, our customers and the company contribution to profitability. Responsible for the strategic planning, content oversight, build-out and implementation of ALTOUR event technology solutions for meetings, incentives, conferences and events. Manage the day-to-day plan of action to build assigned event websites/mobile applications, virtual solutions and onsite technology solutions; including planning, communications, adhering to project timelines and onsite/virtual execution for ALTOUR current clients that affect all aspects of the business. Responsible for managing client relationships, strategic planning, execution, clear and concise communication, onsite and/or virtual execution and technology business development/management for ALTOUR current and potential clients.

Responsibilities

Reports to Manager, Technology Operations Manager, and works directly with Strategic Account Team Leads.

• Work with Technology Engagement Specialists to gather, qualify, and implement program content for event technology platforms and solutions.
• Requires high performance skills in project management, timeline management and communication in a team environment.
• Event technology support from initial build stage through onsite or virtual execution.
• Manage the build-out of the event technology design plan in the following areas:
  • Registration Websites
  • Email Campaigns
  • API Integrations
  • Mobile Apps
  • Onsite Technology Solutions
  • Virtual Technology Solutions
• Copy writes, edit, proof and gain approval from internal and external clients for accurate content.
• Create or source, secure and establish rights for all visual content including photography, graphics, illustration and video.
• Work with Digital Design Team to create impactful and exceptionally designed event technology platforms that engage, inform and equip participants for an exceptional event experience.
• Work with technology suppliers, developers, graphic designers and coders for the seamless execution and implementation of event technology; including registration websites, event email communications, onsite technology solutions, virtual technology solutions and mobile apps.
• Collaborate in a team environment.
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
• Ability to understand where additional technology components would be beneficial to the client and ability to promote them.
• Ability to multitask and manage multiple projects at one given time and be able to jump between technology components.
• Ability to keep an open mind and enter into situations that may not be explicitly defined within the role of this job.

Qualifications

Position Required:

• Related experience or education in hospitality, meeting, incentive, conference and event industries
• Strong interest in technology, desire to stay current in event technology offerings and developments, and ability to adapt to new technologies quickly
• 2-3 years of experience with event management platforms, virtual solutions, mobile apps and other technology applications.
• Strong writing, proof reading and communication skills
• A creative and design-oriented mind
• Ability to maintain strong relationships with internal team members, clients, and vendors
• Ability to work well independently as well as collaboratively within a team environment
• Strong work ethic, as well as strong organizational and time management skills
• Strong customer service focus
• Keen attention to detail
• Ability to work well under pressure
• Knowledge of Microsoft Word, Excel and Database programs

Education, Skills, and Experience Requirements:

• Bachelor’s Degree preferred
• Community College or Technology Institute education required
• Graphic design ideal
• Experience in event technology solutions
• Experience in developing and managing projects
• Experience preferred in the following event management platforms:o Cvento Aventrio Event Platforms (Cvent Attendee Hub, Aventri Virtual, Pheedloop, Hubilo, Hopin, Proske)o Concuro Content Management (Joomla!, Wordpress, Squarespace, etc)o HTML, CSSo Database Management o MS Officeo Adobe Creative Suite/Creative Cloudo Windows, OS X, Andriod, iOS

Physical Requirements:

• Approximately – 30% overnight travel
• Must be able to work weekends and nights during travel periods of program operation or client meetings.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses

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