Luxury Leisure Travel Advisor IC

Overview

The Luxury Travel Consultant will be responsible for providing support to an Independent Advisor with a high-volume leisure business.  This individual is expected to assess the client’s needs and provide travel options that meet their expectations.

This role will work full time in our Beverly Hills, CA office.  Work schedule is Monday through Friday 9:30 AM to 6 PM PST 

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

Responsibilities

• Research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, and full-service concierge.
• Investigate different travel destination options, travel prices, and customs.
• Suggest suitable travel options that best suit customer's needs.
• Is knowledgeable about world events and weather that might affect travel plans.
• Ensure that client is aware of all necessary travel documents and health requirements for countries to be visited.
• Independently review client reservations for accuracy and quality.
• Maintain ownership of each client record until departure to ensure all details are completed to the client's satisfaction.
• Access queues throughout the day
• Handle re-routing and exchange processes as necessary
• Prepare invoices, handle bookings, and manage spreadsheets
• Update client profiles as needed
• Research and provide solutions to any travel-related problem clients may experience.
• Maintain awareness of all airline rules and regulations and accurately applies this knowledge to all travel arrangements.
• Follow up with clients upon their return, obtain feedback, and offer to assist with future travel plans.
• Understanding and implementing AXUS digital itinerary platform (can be taught as needed).
• Perform additional duties/projects upon request.

Qualifications

• At least three (3) years of experience in the luxury leisure sector of the hospitality industry.
• Minimum of one (1) year of SABRE experience.
• Competency with all ticketing processes including exchanges.
• Experience with high end and high demand travelers.
• Ability to function in a fast –paced, demanding environment with little supervision.
• Excellent verbal and written communication skills.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.