Senior Data Center Technical Support Analyst

Project Overview

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through

the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of

existing hardware platforms, operating systems, database management systems, networks, third party

software, and custom applications.

OTS leads the State's technology procurement process in order to standardize technology over the entire

organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to

the OTS suite of services which can eventually be offered to all in-scope agencies.

Duties / Responsibilities

Evaluate and recommend the selection of vendor supplied software packages; recommend and

• prepare specifications for modifications and customization of purchased software;

Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g.,

operating systems, communications managers, database management systems, compilers) for a

Coordinate the design, development, and installation of in-house software packages (or

modifications to vendor packages) by designing work and specifications. Consult regularly with

vendors concerning software and / or hardware problems, resolutions, and system and network

Advise end-users, administrators, and technical support personnel performing network design,

designing and providing documentation, instruction, problem analysis and education pertaining to

Assist in establishing departmental policy with regard to data definition and data relationships,

database design, database implementation, database operation, database security, and data

Perform database planning and administration, establishment of database standards and

procedures, database security, database documentation, and application technical support;

Review and determine the feasibility and advisability of proposed additions and modifications to the

Install and customize software and hardware in order to manage, monitor, and otherwise support

an extensive enterprise computer systems network (including mainframe(s), LANs and / or WANs,

Monitor network hardware resources through the implementation of a network inventory system.

Design and implement a communications system connecting the various components of an

Consult with vendors in the evaluation of software and hardware used in the management of the

Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges,

multi-station access units, etc.; analyzing performance, diagnosing performance problems, and

performing load balancing.

Required Experience

Applicant must have prior experience with large-scale state Enterprise Architecture systems serving

multiple governmental agencies.

Applicant must have experience in an Enterprise Architecture environment comprised of various

components.

Applicant must be familiar with how the various components of an Enterprise Architecture

integrate.

Applicant must have a general understanding and experience with at least one of the following EA

components or similar technologies :

Item Vendor Description

Decision Center, Decision Server IBM Business Rules Engine (BRE)

webMethods Software AG Enterprise Service Bus (ESB)

API Gateway Broadcom / Software AG Enterprise API Gateway

Preferred Experience (Highly Desired)

Applicant should have at least six (6) years experience performing these duties in large-scale

Enterprise Architecture environments

Applicant should have a general understanding and experience with the following EA components or similar technologies :

Item Vendor Descriptio

Nutanix Nutanix / Dell Hyper-converged computing with compute,

storage and virtualization consolidated into a

single appliance

VxRail Dell Hyper-converged computing with compute,

storage and virtualization consolidated into a

single appliance

ESXi VMware

vCenter VMware

NSX VMware

SRM VMware

Windows Server Microsoft Standard OS for Windows

RedHat Enterprise Linux RedHat Standard OS for Linux

MS SQL Server 2014 Microsoft Enterprise Database / Storage Engine

Nagios Nagios Infrastructure monitoring / alerting

NewRelic APM NewRelic Application performance monitoring

NewRelic Infrastructure NewRelic Infrastructure Monitoring

NewRelic Browser NewRelic Browser performance monitoring and analytics

Octopus Deploy Octopus Continuous Deployment and Delivery

Puppet Enterprise Puppet DevOps / Automation

Splunk Splunk Operational Intelligence

Veracode Veracode Static Code Analysis